Optimistic Nut Posted February 16, 2010 Share Posted February 16, 2010 Just got Virgin Media at the new flat and been given a wireless router, I've set the whole thing up with the walk-through setup on the disk, but I can't use the laptop wirelessly! I've only got one laptop, the modem is connected to the walk and the wireless router plugged-in, what am I missing? Link to post Share on other sites More sharing options...
GM Posted February 16, 2010 Share Posted February 16, 2010 Just got Virgin Media at the new flat and been given a wireless router, I've set the whole thing up with the walk-through setup on the disk, but I can't use the laptop wirelessly! I've only got one laptop, the modem is connected to the walk and the wireless router plugged-in, what am I missing? An understanding that Virgin are shit. Link to post Share on other sites More sharing options...
Optimistic Nut Posted February 16, 2010 Share Posted February 16, 2010 It looks like I didn't get left the Virgin wireless setup disk. Link to post Share on other sites More sharing options...
ToonTastic Posted February 18, 2010 Share Posted February 18, 2010 Just got Virgin Media at the new flat and been given a wireless router, I've set the whole thing up with the walk-through setup on the disk, but I can't use the laptop wirelessly! I've only got one laptop, the modem is connected to the walk and the wireless router plugged-in, what am I missing? An understanding that Virgin are s***. Ahhahahahahah no. Virgin are spot on for me no problems at all and problems like this one are usually pretty easily solved. Link to post Share on other sites More sharing options...
ToonTastic Posted February 18, 2010 Share Posted February 18, 2010 This help http://community.virginmedia.com/t5/Wireless/Setting-up-wireless-broadband-no-CD/td-p/4298;jsessionid=6F2293C755D89427F15DA500C9D9B4F2 ? Link to post Share on other sites More sharing options...
Optimistic Nut Posted February 18, 2010 Share Posted February 18, 2010 Getting beyond a joke now. Just put the router disk in, connected everything up as explained, all relevant lights are on, yet get a message saying, "Click'n'connect can't discover the router. Please check the cable connection and make sure the Router is switched on". Link to post Share on other sites More sharing options...
ToonTastic Posted February 18, 2010 Share Posted February 18, 2010 Stuff like that normally happens if you have plugged it in before installing drivers on windows xp Link to post Share on other sites More sharing options...
Optimistic Nut Posted February 18, 2010 Share Posted February 18, 2010 Any idea how to get around that? Link to post Share on other sites More sharing options...
ToonTastic Posted February 19, 2010 Share Posted February 19, 2010 Right click on My Computer go to hardware and device manager (off the top of my head, don't have XP now). Find anything to do with the wireless or router and remove the drivers and start all over again but making sure you don't plug it in until the drivers are all installed. In their old software Virgin used to tell you when to plug the device in, not sure if they still do. Also if you know the make of the router there will be ways to install everything you need without using Virgins software. Link to post Share on other sites More sharing options...
Optimistic Nut Posted February 19, 2010 Share Posted February 19, 2010 You're a legend. Will give that a shot in the morning. Link to post Share on other sites More sharing options...
Optimistic Nut Posted March 3, 2010 Share Posted March 3, 2010 Finally got through to Virgin Media just there as I still couldn't get it working...there was a button at the side of the router I had to press and that was it. Link to post Share on other sites More sharing options...
Coco Posted March 6, 2010 Share Posted March 6, 2010 Having a bit of a problem with my own wireless network. It's seeming to drop pretty regularly, and it's getting really annoying. I've tried moving the router, changing the channel, but no better. I assume it's something to do with the router, because it happens with my laptop(when going on the net) and the 360 (when trying to stream media from my PC, which is connected with a LAN). It's weird though, because it doesn't actually disconnect, the traffic just drops to zero for about 5-20 seconds, and then it starts up again. Tried to update the router firmware, but it already has the latest version. Dunno what else to do really. Anyone got a suggestion? Link to post Share on other sites More sharing options...
Anthnufc Posted March 7, 2010 Share Posted March 7, 2010 Its not a new router with wireless N is it? Link to post Share on other sites More sharing options...
kingkerouac Posted March 16, 2010 Share Posted March 16, 2010 In my opinion Virgin Media have over-extended themselves, hence the horrendous customer services stories you read about on the forums. They are grabbing lots of new customers, but they lack the trained staff - both on-the-ground and in their call centres to keep everyone happy. I was due an install last week, and to cut a long story short, they fucked up. So I read about various people who try the 'email the CEO' route to customer satisfaction. Did a search, found the CEOs name. Connected it to virginmedia.co.uk, and 2 hours later got a reply! Next day (Sunday) his PA rang me and said that she would sort it out. Next day engineer comes round sorts everything out. Now Broadband, wireless coverage and HD TV all up and working. Obviously this idyllic situation may not last forever, but I will keep you all posted. But it just goes to show, sometimes CEOs are so far removed from the realities of the companies they run. Link to post Share on other sites More sharing options...
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