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DVD-ROM drive giving me grief


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If anyone's got any hints they'd be welcome... my DVD drive on my laptop refuses to recognise DVDs. They start spinning, then stop without playing... I've checked for driver updates (none available), I've used the microsoft fixit bullshit- it claims there are no problems, but that the DVD is in unsupported format (which is nonsense). It still recognises and plays CDs though.

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