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Fixing my PC - major problem!


Slugsy
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Alright folks, had a total nightmare with my practically new PC (3 months old) and not sure what to do.

 

I was trying to connect from home to my work network, they have system called 'Vitual PC' where I download a bit of sofware from Microsoft (something to do with having a Server Pack 2 or similar to that name) and then put in a couple of passwords and I am into the 'virtual network' from home.

 

I tried this and then my computer froze!  I waited a while, nothing happened so being the IT illiterate that I am, I turned it off at the mains hoping that all would be well.

 

Alas not, now everytime I turn on the computer I get to theXP log in screen where I click on my username and then nowt happens after that, no icons appear, no tool bar and it just freezes.  I did have to allow a load of things past my firewall when downloading the software and I am now sh*tting myself that I have f8cked the PC up for good.

 

I was wondering if either:

 

1. Any of you smart IT guys knew what I could do myself or

 

2. What is the best way to get it fixed - i'm not sure if the warranty will cover it, if it does then am I better sticking it into the shop I got it from or getting a '3rd party' to look at it?

 

Any help would be appreciated.

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This could be absolutely anything tbh.

 

Try logging on in safe mode; restart your machine, and keep tapping F8 as it loads. See if you can log in through there.

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Can you try running the machine in safe mode see if it boots then. If it does (which I'm guessing it will) then it's probably a program running the backround. this will no doubt with something to do with this virtual PC. So you will then need to run msconfig (start | run | msconfig | ok) go to startup tab and untick anything relating to virtual PC and then trying rebooting and see if you can log in.

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Can you try running the machine in safe mode see if it boots then. If it does (which I'm guessing it will) then it's probably a program running the backround. this will no doubt with something to do with this virtual PC. So you will then need to run msconfig (start | run | msconfig | ok) go to startup tab and untick anything relating to virtual PC and then trying rebooting and see if you can log in.

 

Thanks mate, will try tonight!

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