PC Constantly Restarting (HijackThis Log Included)

[ennyoueffsea]

Hi all, 

 

Can anyone help out with some advice please. Me partner has just started having major problems just getting the pc to start up. In the past couple of days, it is very slow in starting and then gets to the same stage where it just drops off and restarts, and then gets to the same stage again, then restarts again, and again etc. She is using XP SP2 and this has just started happening.

 

When loading, it reaches to where it loads AOL Companion where it then crashes, yet has had this program for years without any previous bother.

 

She has on one occasion managed to get in quick via Task Manager and stop AOL Companion, and been able to run HiJackThis and the log is below. However, she's unable to get online at this stage.

 

Any help would be really appreciated.

 

Terry   unsure.gif

 

Logfile of HijackThis v1.99.1

Scan saved at 21:02:40, on 19/07/2006

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Trust\Internet Keyboard\nhksrv.exe

C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

C:\Program Files\Norton Personal Firewall\NISUM.EXE

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Norton Personal Firewall\NISSERV.EXE

C:\Program Files\Norton Personal Firewall\SymProxySvc.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\AOL\ACS\AOLDial.exe

C:\Program Files\Real\RealPlayer\RealPlay.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Norton Personal Firewall\IAMAPP.EXE

C:\WINDOWS\soundman.exe

C:\Program Files\Trust\Internet Keyboard\MMKeybd.exe

C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe

C:\WINDOWS\system32\atwtusb.exe

C:\Program Files\Lexmark 6200 Series\lxbumon.exe

C:\Program Files\Lexmark 6200 Series\ezprint.exe

C:\Program Files\Trust\Internet Keyboard\TrayMon.exe

C:\Program Files\Trust\Onscreen Display\OSD.exe

C:\Program Files\Norton Personal Firewall\ATRACK.EXE

C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe

C:\Program Files\Messenger\msmsgs.exe

C:\WINDOWS\system32\wscntfy.exe

C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

C:\WINDOWS\system32\taskmgr.exe

C:\Program Files\AOL 9.0\aoltray.exe

C:\Program Files\WinZip\WZQKPICK.EXE

C:\cadix\screen saver\cssCtrl.exe

C:\PENSOFT\fquick32.exe

C:\WINDOWS\System32\lxbucoms.exe

C:\Program Files\HijackThis\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.qvcuk.com/

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: ClickCatcher MSIE handler - {16664845-0E00-11D2-8059-000000000000} - C:\Program Files\Common Files\ReGet Shared\Catcher.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O3 - Toolbar: ReGet Bar - {17939A30-18E2-471E-9D3A-56DD725F1215} - C:\Program Files\ReGetDx\iebar.dll

O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe

O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iamapp] C:\Program Files\Norton Personal Firewall\IAMAPP.EXE

O4 - HKLM\..\Run: [soundMan] soundman.exe

O4 - HKLM\..\Run: [iNTERNET KEYBOARD] C:\Program Files\Trust\Internet Keyboard\MMKeybd.exe

O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"

O4 - HKLM\..\Run: [atwtusb] atwtusb.exe beta

O4 - HKLM\..\Run: [LXBUCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXBUtim e.dll,[email protected]

O4 - HKLM\..\Run: [lxbumon.exe] "C:\Program Files\Lexmark 6200 Series\lxbumon.exe"

O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s

O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 6200 Series\ezprint.exe"

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"

O4 - Startup: CADIX Screen Saver Control.lnk = C:\cadix\screen saver\cssCtrl.exe

O4 - Startup: Quick StartUp.lnk = C:\PENSOFT\fquick32.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe

O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE

O8 - Extra context menu item: DiaryOne: Save full text - C:\Program Files\DiaryOne\Script\fullcatcher.htm

O8 - Extra context menu item: DiaryOne: Save selected text - C:\Program Files\DiaryOne\Script\catcher.htm

O8 - Extra context menu item: Do&wnload by ReGet Deluxe - C:\Program Files\Common Files\ReGet Shared\CC_Link.htm

O8 - Extra context menu item: Download A&ll by ReGet Deluxe - C:\Program Files\Common Files\ReGet Shared\CC_All.htm

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: High Stakes Pool by pogo - http://game1.pogo.com/applet-6.5.0.4...-ob-assets.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1125952266140

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1146084815312

O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab

O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://D:\SuperCD\IntraLaunch.CAB

O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/controls/msnchat45.cab

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

O23 - Service: lxbu_device - Lexmark International, Inc. - C:\WINDOWS\System32\lxbucoms.exe

O23 - Service: Netropa NHK Server (nhksrv) - Unknown owner - C:\Program Files\Trust\Internet Keyboard\nhksrv.exe

O23 - Service: Norton Personal Firewall Service (NISSERV) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\NISSERV.EXE

O23 - Service: Norton Personal Firewall Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\NISUM.EXE

O23 - Service: Norton Personal Firewall Proxy Service (SymProxySvc) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\SymProxySvc.exe

 

[Guest eyeball_tickler]

this just happened to me today. total reboot required  bluecry.gif

[Mick]

this just happened to me today. total reboot required  bluecry.gif

 

Reboot or reload?

[Guest eyeball_tickler]

this just happened to me today. total reboot required  bluecry.gif

 

Reboot or reload?

 

boot. everythings gone.

[Mick]

 

boot. everythings gone.

 

What's gone? 

[Guest eyeball_tickler]

this just happened to me today. total reboot required  bluecry.gif

 

Reboot or reload?

 

boot. everythings gone.

 

What's gone? 

 

i used the windows XP reboot disk so everything on the hard drive

[Mick]

 

i used the windows XP reboot disk so everything on the hard drive

 

So are you on here using the boot disk?

[Guest eyeball_tickler]

this just happened to me today. total reboot required  bluecry.gif

 

Reboot or reload?

 

boot. everythings gone.

 

What's gone? 

 

i used the windows XP reboot disk so everything on the hard drive

 

So are you on here using the boot disk?

 

i think ive fixed it now by deleting everything. seems to be working ok

[Mick]

 

i think ive fixed it now by deleting everything. seems to be working ok

 

By deleting everythig do you mean totally cleaning your hard drive down to nothing?

[Guest eyeball_tickler]

this just happened to me today. total reboot required  bluecry.gif

 

Reboot or reload?

 

boot. everythings gone.

 

What's gone? 

 

i used the windows XP reboot disk so everything on the hard drive

 

So are you on here using the boot disk?

 

i think ive fixed it now by deleting everything. seems to be working ok

 

By deleting everythig do you mean totally cleaning your hard drive down to nothing?

 

pretty much, its like when you buy a new comp. it has the very basics on it

[Mick]

 

pretty much, its like when you buy a new comp. it has the very basics on it

 

Have you lost anything important?

[Guest eyeball_tickler]

this just happened to me today. total reboot required  bluecry.gif

 

Reboot or reload?

 

boot. everythings gone.

 

What's gone? 

 

i used the windows XP reboot disk so everything on the hard drive

 

So are you on here using the boot disk?

 

i think ive fixed it now by deleting everything. seems to be working ok

 

By deleting everythig do you mean totally cleaning your hard drive down to nothing?

 

pretty much, its like when you buy a new comp. it has the very basics on it

 

Have you lost anything important?

 

nothing too important, just music, games and my temper. im currently installing 59 updates to get my comp back up to speed.

[Mick]

 

nothing too important, just music, games and my temper. im currently installing 59 updates to get my comp back up to speed.

 

You might not get it back up to speed by updating as the registry will have entries from the software that you've removed.

 

You might have to reload the operating system now because windows will be looking for software while booting and it could slow it down a lot.  You might end up getting lots of messages when you do get into windows telling you that it couldn’t find certain things.

 

I don’t know if you tried anything before deleting things but windows gives an option to use the last known working configuration if you hit problems, sometimes it will sort problems out that way.

 

If you have problems now your best bet might be to re-install XP after formatting your drive, you've got nothing to lose now by trying what you're doing.

 

[Mick]

If you have annoying messages try and get some registry cleaner software, that might sort it out.

[Guest eyeball_tickler]

 

nothing too important, just music, games and my temper. im currently installing 59 updates to get my comp back up to speed.

 

You might not get it back up to speed by updating as the registry will have entries from the software that you've removed.

 

You might have to reload the operating system now because windows will be looking for software while booting and it could slow it down a lot.  You might end up getting lots of messages when you do get into windows telling you that it couldn’t find certain things.

 

I don’t know if you tried anything before deleting things but windows gives an option to use the last known working configuration if you hit problems, sometimes it will sort problems out that way.

 

If you have problems now your best bet might be to re-install XP after formatting your drive, you've got nothing to lose now by trying what you're doing.

 

 

how do i reload my operating system? would it make a big difference to what im doing now?

[Mick]

 

how do i reload my operating system? would it make a big difference to what im doing now?

 

Try what you're doing now, if that's no good ask again tomorrow,  also try a registry cleaner if things are not 100%.

 

I'm guessing that the boot disk you refer to is also your XP installation disk, it's not usually hard re-installing.  I do mine anyway every few months just to get rid of crap that I keep building up on my PC, the speed difference is usually easy to see.

 

Make sure you've got the serial number for windows handy if you re-install, you'll not be able to do it without one.  Back up anything you have left which is important, things like e-mails, passwords, e-mail settings, that sort of thing.

 

I always forget something, no matter how much I try to save everything important.

[Guest eyeball_tickler]

 

how do i reload my operating system? would it make a big difference to what im doing now?

 

Try what you're doing now, if that's no good ask again tomorrow,  also try a registry cleaner if things are not 100%.

 

I'm guessing that the boot disk you refer to is also your XP installation disk, it's not usually hard re-installing.  I do mine anyway every few months just to get rid of crap that I keep building up on my PC, the speed difference is usually easy to see.

 

Make sure you've got the serial number for windows handy if you re-install, you'll not be able to do it without one.  Back up anything you have left which is important, things like e-mails, passwords, e-mail settings, that sort of thing.

 

I always forget something, no matter how much I try to save everything important.

 

thanks for the help, this seems to be working ok so far so i'll stick with it. if it doesnt work i'll put my foot through it.

[Rob W]

Asimov "violence is the last refuge of the incompetent"

[Guest eyeball_tickler]

Asimov "violence is the last refuge of the incompetent"

 

my first idea was to kick it and swear at it