Colocho Posted March 15, 2011 Share Posted March 15, 2011 "English clubs still take fans for granted, according to a scathing report by the Football Supporters' Federation. The FSF looked at customer care guidelines in the top two divisions and found many were inadequate or out-of-date - Everton's was non-existent." http://news.bbc.co.uk/sport1/hi/football/9424828.stm Link to post Share on other sites More sharing options...
AyeDubbleYoo Posted March 15, 2011 Share Posted March 15, 2011 Course they do, the problem is that fans aren't customers in the normal sense. They will continue to provide business no matter what... meaning very little incentive for good customer service. Link to post Share on other sites More sharing options...
PCW1983 Posted March 15, 2011 Share Posted March 15, 2011 "English clubs still take fans for granted, according to a scathing report by the Football Supporters' Federation. The FSF looked at customer care guidelines in the top two divisions and found many were inadequate or out-of-date - Everton's was non-existent." http://news.bbc.co.uk/sport1/hi/football/9424828.stm I dread to think how much this report cost to come up with the above, bloody idiots. Link to post Share on other sites More sharing options...
Dave Posted March 15, 2011 Share Posted March 15, 2011 Probably about a fiver. Link to post Share on other sites More sharing options...
AyeDubbleYoo Posted March 15, 2011 Share Posted March 15, 2011 "English clubs still take fans for granted, according to a scathing report by the Football Supporters' Federation. The FSF looked at customer care guidelines in the top two divisions and found many were inadequate or out-of-date - Everton's was non-existent." http://news.bbc.co.uk/sport1/hi/football/9424828.stm I dread to think how much this report cost to come up with the above, bloody idiots. To be fair, if the Football Supporter's Federation didn't look into issues around football supporting they would be a bit pointless. Link to post Share on other sites More sharing options...
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