Haven't had a ST since 06/07, but reading all this, I feel for the lot of you, its a disgrace the way you've been treated and what you've had to put up with.
Is this the whole relocation thing ultimately down to the powers that be trying to disband a group of vocal fans that sometimes say rude things about them?
Also, remember the BO is a premium rate phone number, is it not? They'll be fucking loving taking incoming calls. My advice would be to those that can on a lunch hour or after work or whatever, go down in person instead.