Harry 209 Posted Sunday at 18:08 Share Posted Sunday at 18:08 Overall first year with adidas has been okay but not great. 1) playing/training kit was all good 2) adidas Originals and ZDN was good 3) supply for the Originals and ZDN was absolutely terrible 4) very poor selection of lifestyle stuff, especially in comparison to Leeds and the other adidas elite clubs 5) a shocker that there was nothing released for Christmas - 96 shirt should have launched in November not January. And they should have had the Originals in stock then as well. Hopefully better to follow. Highlight for me was the 80s style retro shirt. Link to post Share on other sites More sharing options...
ramirez Posted Sunday at 18:40 Share Posted Sunday at 18:40 6 hours ago, Bizza said: Fucksake, hope you get it sorted. Trying to push me into 50% off as no other stock and not allowed to exchange in store ahead of game next week. Going to see if I can get local company to remove and replace before agreeing to out Link to post Share on other sites More sharing options...
David Edgar Posted Sunday at 18:53 Share Posted Sunday at 18:53 12 minutes ago, ramirez said: Trying to push me into 50% off as no other stock and not allowed to exchange in store ahead of game next week. Going to see if I can get local company to remove and replace before agreeing to out I'm sorry, but what is this nonsense from the club? They've sent you a faulty product and should just be either offering a full refund or replacement. Link to post Share on other sites More sharing options...
El Prontonise Posted Sunday at 18:55 Share Posted Sunday at 18:55 1 minute ago, David Edgar said: I'm sorry, but what is this nonsense from the club? They've sent you a faulty product and should just be either offering a full refund or replacement. 100% this. Link to post Share on other sites More sharing options...
Theregulars Posted Sunday at 18:57 Share Posted Sunday at 18:57 16 minutes ago, ramirez said: Trying to push me into 50% off as no other stock and not allowed to exchange in store ahead of game next week. Going to see if I can get local company to remove and replace before agreeing to out https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy#can-i-get-a-refund-on-a-faulty-product is a pretty good summary. If the local company can repair, club technically should pay. Link to post Share on other sites More sharing options...
Fak Posted Sunday at 19:01 Share Posted Sunday at 19:01 Aye you shouldn’t have to pay a penny. Thats completely ruined the shirt. Hope you get it sorted fuss free. Link to post Share on other sites More sharing options...
David Edgar Posted Sunday at 19:02 Share Posted Sunday at 19:02 I want to hear a proper resolution to this or I'm gonna be keeping well clear of ordering online from the club shop. Link to post Share on other sites More sharing options...
Danh1 Posted Sunday at 19:29 Share Posted Sunday at 19:29 48 minutes ago, ramirez said: Trying to push me into 50% off as no other stock and not allowed to exchange in store ahead of game next week. Going to see if I can get local company to remove and replace before agreeing to out Did you pay by credit card? Do a chargeback, fucking shocking that Link to post Share on other sites More sharing options...
David Edgar Posted Sunday at 19:37 Share Posted Sunday at 19:37 I'm confused now. Maybe they're giving him a refund for the dodgy top and then 50% off a standard top? Link to post Share on other sites More sharing options...
RodneyCisse Posted Sunday at 19:48 Share Posted Sunday at 19:48 10 minutes ago, David Edgar said: I'm confused now. Maybe they're giving him a refund for the dodgy top and then 50% off a standard top? That seems like a reasonable solution to a complaint of this style. Link to post Share on other sites More sharing options...
bowlingcrofty Posted Sunday at 19:50 Share Posted Sunday at 19:50 I'm guessing they've offered a full refund, or 50% refund to keep it as it is, because they don't have any more in stock. Link to post Share on other sites More sharing options...
ramirez Posted Sunday at 20:06 Share Posted Sunday at 20:06 I replied asking if they would reimburse additional costs, then just got an automated email advising a 50 percent refund had been made! Now I’m angry Link to post Share on other sites More sharing options...
David Edgar Posted Sunday at 20:08 Share Posted Sunday at 20:08 I didn't even consider they'd have offered a 50% refund whilst you keep the faulty product as that just seems so small time. Link to post Share on other sites More sharing options...
David Edgar Posted Sunday at 20:08 Share Posted Sunday at 20:08 Wait, they just gave you 50% of your money back without even discussing options? Fucking hell. Link to post Share on other sites More sharing options...
ramirez Posted Sunday at 20:16 Share Posted Sunday at 20:16 6 minutes ago, David Edgar said: Wait, they just gave you 50% of your money back without even discussing options? Fucking hell. Yeah, just replied confirming what they’ve done, I’ve gone back and asked if they’ve actually read my email properly. Looks like it’s going to be a bit of a saga. Link to post Share on other sites More sharing options...
Fak Posted Sunday at 20:30 Share Posted Sunday at 20:30 14 minutes ago, ramirez said: Yeah, just replied confirming what they’ve done, I’ve gone back and asked if they’ve actually read my email properly. Looks like it’s going to be a bit of a saga. Just give them a bell in the morning. Link to post Share on other sites More sharing options...
Geogaddi Posted Sunday at 20:57 Share Posted Sunday at 20:57 40 minutes ago, ramirez said: Yeah, just replied confirming what they’ve done, I’ve gone back and asked if they’ve actually read my email properly. Looks like it’s going to be a bit of a saga. Could you not have returned it for a full refund and bought a new one from the shop ? Link to post Share on other sites More sharing options...
ramirez Posted Monday at 05:13 Share Posted Monday at 05:13 8 hours ago, Geogaddi said: Could you not have returned it for a full refund and bought a new one from the shop ? Yeah possibly. It’s not been a good experience just woke up to this, either they have bots replying or my namesake is working around the clock: Link to post Share on other sites More sharing options...
Geogaddi Posted Monday at 05:25 Share Posted Monday at 05:25 (edited) 12 minutes ago, ramirez said: Yeah possibly. It’s not been a good experience just woke up to this, either they have bots replying or my namesake is working around the clock: It's a shambles , 50% off is an insult really. It should be a full refund at the absolute bare minimum. Edited Monday at 05:26 by Geogaddi Link to post Share on other sites More sharing options...
David Edgar Posted Monday at 05:39 Share Posted Monday at 05:39 Customer service must be given intensive training on how to seem like you're helping but really your goal is to save the company as much money as possible. Link to post Share on other sites More sharing options...
Sima Posted Monday at 05:48 Share Posted Monday at 05:48 Time to take it to The Chronicle. Get your compo face ready. Link to post Share on other sites More sharing options...
Nucasol Posted Monday at 05:56 Share Posted Monday at 05:56 7 minutes ago, Sima said: Time to take it to The Chronicle. Get your compo face ready. Or… Link to post Share on other sites More sharing options...
Theregulars Posted Monday at 06:59 Share Posted Monday at 06:59 1 hour ago, ramirez said: Yeah possibly. It’s not been a good experience just woke up to this, either they have bots replying or my namesake is working around the clock: A seamstress?! Surely they’re taking the piss Link to post Share on other sites More sharing options...
Fak Posted Monday at 07:03 Share Posted Monday at 07:03 1 hour ago, ramirez said: Yeah possibly. It’s not been a good experience just woke up to this, either they have bots replying or my namesake is working around the clock: Not sure where to start with that. You've still got to pay half price for a faulted shirt and pay out your own back pocket to get it fixed elsewhere. Link to post Share on other sites More sharing options...
pedro111 Posted Monday at 07:10 Share Posted Monday at 07:10 Christ. I haven't even had a dispatch notice yet. Feel for you mate that is a joke. Link to post Share on other sites More sharing options...
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