NUFC kits & merchandise

[Bizza]

3 hours ago, ramirez said:

3 weeks wait and get an upside down carabao 

 

Fucksake, hope you get it sorted.

[Harry 209]

Overall first year with adidas has been okay but not great.

 

1) playing/training kit was all good

2) adidas Originals and ZDN was good

3) supply for the Originals and ZDN was absolutely terrible

4) very poor selection of lifestyle stuff, especially in comparison to Leeds and the other adidas elite clubs

5) a shocker that there was nothing released for Christmas - 96 shirt should have launched in November not January. And they should have had the Originals in stock then as well.

 

Hopefully better to follow.  

 

Highlight for me was the 80s style retro shirt.

 

[ramirez]

6 hours ago, Bizza said:

 

Fucksake, hope you get it sorted.

Trying to push me into 50% off as no other stock and not allowed to exchange in store ahead of game next week. Going to see if I can get local company to remove and replace before agreeing to out

[David Edgar]

12 minutes ago, ramirez said:

Trying to push me into 50% off as no other stock and not allowed to exchange in store ahead of game next week. Going to see if I can get local company to remove and replace before agreeing to out

 

I'm sorry, but what is this nonsense from the club? They've sent you a faulty product and should just be either offering a full refund or replacement. 

[El Prontonise]

1 minute ago, David Edgar said:

 

I'm sorry, but what is this nonsense from the club? They've sent you a faulty product and should just be either offering a full refund or replacement. 

 

100% this.

[Theregulars]

16 minutes ago, ramirez said:

Trying to push me into 50% off as no other stock and not allowed to exchange in store ahead of game next week. Going to see if I can get local company to remove and replace before agreeing to out

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy#can-i-get-a-refund-on-a-faulty-product
 

is a pretty good summary. If the local

company can repair, club technically should pay.

[Fak]

Aye you shouldn’t have to pay a penny. Thats completely ruined the shirt. Hope you get it sorted fuss free. 

[David Edgar]

I want to hear a proper resolution to this or I'm gonna be keeping well clear of ordering online from the club shop.

[Danh1]

48 minutes ago, ramirez said:

Trying to push me into 50% off as no other stock and not allowed to exchange in store ahead of game next week. Going to see if I can get local company to remove and replace before agreeing to out

Did you pay by credit card? Do a chargeback, fucking shocking that 

[David Edgar]

I'm confused now. 

 

Maybe they're giving him a refund for the dodgy top and then 50% off a standard top?

[RodneyCisse]

10 minutes ago, David Edgar said:

I'm confused now. 

 

Maybe they're giving him a refund for the dodgy top and then 50% off a standard top?

That seems like a reasonable solution to a complaint of this style.

[bowlingcrofty]

I'm guessing they've offered a full refund, or 50% refund to keep it as it is, because they don't have any more in stock. 

[ramirez]

I replied asking if they would reimburse additional costs, then just got an automated email advising a 50 percent refund had been made! Now I’m angry

[David Edgar]

I didn't even consider they'd have offered a 50% refund whilst you keep the faulty product as that just seems so small time.

[David Edgar]

Wait, they just gave you 50% of your money back without even discussing options? Fucking hell.

[ramirez]

6 minutes ago, David Edgar said:

Wait, they just gave you 50% of your money back without even discussing options? Fucking hell.

Yeah, just replied confirming what they’ve done, I’ve gone back and asked if they’ve actually read my email properly. Looks like it’s going to be a bit of a saga. 

[Fak]

14 minutes ago, ramirez said:

Yeah, just replied confirming what they’ve done, I’ve gone back and asked if they’ve actually read my email properly. Looks like it’s going to be a bit of a saga. 

Just give them a bell in the morning. 

[Geogaddi]

40 minutes ago, ramirez said:

Yeah, just replied confirming what they’ve done, I’ve gone back and asked if they’ve actually read my email properly. Looks like it’s going to be a bit of a saga. 

Could you not have returned it for a full refund and bought a new one from the shop ?

[ramirez]

8 hours ago, Geogaddi said:

Could you not have returned it for a full refund and bought a new one from the shop ?

Yeah possibly. It’s not been a good experience just woke up to this, either they have bots replying or my namesake is working around the clock:

 

 

[Geogaddi]

12 minutes ago, ramirez said:

Yeah possibly. It’s not been a good experience just woke up to this, either they have bots replying or my namesake is working around the clock:

 

 

It's a shambles , 50% off is an insult really. It should be a full refund at the absolute bare minimum.

 

 

Edited 12 hours ago by Geogaddi

[David Edgar]

Customer service must be given intensive training on how to seem like you're helping but really your goal is to save the company as much money as possible. 

[Sima]

Time to take it to The Chronicle.

 

Get your compo face ready.

[Nucasol]

7 minutes ago, Sima said:

Time to take it to The Chronicle.

 

Get your compo face ready.

Or…

[Theregulars]

1 hour ago, ramirez said:

Yeah possibly. It’s not been a good experience just woke up to this, either they have bots replying or my namesake is working around the clock:

 

 

A seamstress?! Surely they’re taking the piss 

[Fak]

1 hour ago, ramirez said:

Yeah possibly. It’s not been a good experience just woke up to this, either they have bots replying or my namesake is working around the clock:

 

 

 

 Not sure where to start with that. You've still got to pay half price for a faulted shirt and pay out your own back pocket to get it fixed elsewhere.