Greg

And the 3 game member package hasn’t happened. Ridiculous.

He doesn't need to touch the ball. He gets there and as he's about to play the ball the keeper fouls him. Yes he jumps into it - it's the type of pen Harry Kane has been winning for years. It's clever from Gordon and it is a pen. I would also be furious if that was the other way around, but the way the game is now that's a pen.

He did - then got wiped out by their keeper before he could play it.

And that's a clear penalty. Gordon too quick for him and got to the ball first and keeper took him out. Accidental of course but that is a pen.

Was pleased to read earlier today that we aren't even going to do the customary train at the host ground the night before - treating it like a normal game - in and out and maximising time for player recovery etc.

Going off the top of my head that must be what, his fourth PL start? In a team clearly a little low on confidence in terms of our on-the-ball play. Thought he gave a decent account of himself and will only get better.

No.

Flying out after work Monday night. 7:25am flight back from Milan Wednesday morning and then heading straight into the office. Seemed like a good idea at the time.

You would think so, but I would prefer home strip with white shorts and socks like when we played Inter.

The Dolphin.

This is West Ham’s stupid policy of increasing age of a senior to 67 and our box office putting on sale amending the senior category age to 67 but not the adult category. Basics.

Full report: https://www.nufctrust.co.uk/files/pdf/home-ticketing-survey-results(1).pdf

Full report: https://www.nufctrust.co.uk/files/pdf/home-ticketing-survey-results(1).pdf

They'll open the side door.

Don't think so...

Ignore the scouser.

They don't need a bespoke system. When I said bespoke I probably just mean off-the-shelf products that are tweaked for what a specific club needs.

I think the limitations are not necessarily in what the provider can do - it is in what the provider can do in a matter of weeks. No excuse now to not hugely improve the system for next season (they won't make big changes mid season).

The problem is they tried to do all this in about 3 months. They were pretty clear with me that their ticketing provider had a number of limitations on what they can do - but I suspect given timings that's off-the-shelf solutions not bespoke.

They said they were going to do it and that decision had been made and asked for any view on how it would / could work. The Brighton method where a small number of fans are told in advance to collect their ticket with ID on the day of the game is far preferable to the nonsense we had a Man City with random tickets being cancelled without knowing and only finding out at the gate - and potentially splitting people up, potentially leaving a child alone outside the ground etc. I agree with you on the box office. The ticket office in particular needs a lot of work - I spoke with someone yesterday who spent 7 hours trying to sort out a pretty minor issue as they are almost impossible to get through to. Someone today trying to sort CL ticket payment that failed was emailed saying to call the box office at 9am today, doesn't open until 10am. They are understaffed and don't have the right information at hand often.

The new owners have not taken advice from anyone - they won't even be involved in this level of thinking/detail. Ticketing falls under the remit of Peter Silverstone and then the Head of Marketing who reports to him. The club has very much decided what they want to do here and then engaged on it with a few small tweaks being made. All this bashing of 'fan groups' and those that attending the ticketing workshops (which weren't great but the club can say they engaged) is a bit ridiculous really - a lot of it seems to stem from an unwillingness to blame and criticise the club under our new ownership.

Collaboration is the wrong word, but other than that this is pretty accurate. There's been engagement for sure, but not collaboration - the club made their mind up on what they wanted to do and then engaged and the Trust got a few small wins (e.g. the ability to transfer home tickets to friends and family wasn't on the cards at the start) - but some elements of the new approach they didn't engage on at all. You are correct that this is very much the current ownership is making these decisions, and it is pretty clear they are making them through a lens of increasing revenue first.

There are so many variables for every match, kick-off time, in particular, is a huge factor, what's on the line, any previous needle on the last match between the two clubs etc. There's also a difference between a stadium being crap for atmosphere and the fans of a club being crap atmosphere-wise.

My comment was entirely about the atmosphere at Arsenal and the context surrounding their season.