It is in the terms and conditions like, although I agree it's poor form on their part.
I would still take part in their offers though*, it's free money, just make sure there's nothing for them to clamp you on.
*Providing Wullie & co have similar stories, and they're not just using any excuse to not pay out.
Aye, sorry but you can't complain if you haven't followed the terms and condition of the offer Just because they've paid out before doesn't mean they have to do it again. And don't kid yourself with them having lost epic amounts of money yesterday being a reason for why they are doing this, a company like bet365 can happily take a loss on any single game because they know they'll make up for it on other games.