geordiemonster Posted April 23, 2011 Share Posted April 23, 2011 Well, f*** knows what they're playing at. Just opened some letters that have been on the table for a few days and they're both from the club, saying they've been unable to take payment from my direct debit for my season ticket. "The collection has been returned by your bank for the following reason: PRESENTATION OVERDUE." They say I have to contact them within seven days (the last letter is dated the 20th and has another direct debit form, identical to the one I filled in at the time attached) or I'll not remain in the 10 year monthly payment scheme. So I ring my bank and they say the direct debit was set up with them on the 9th of March with no problems, it's all in order and the club have made no attempt to take a payment. They are making a bit of an arse of the collections. They fucked mine up cos' they had problems collecting from my bank (affected everyone using the same bank as me), so my direct debits are at different dates and I know someone else who has had the presentation overdue letter. Link to post Share on other sites More sharing options...
Jack Flash Posted April 23, 2011 Share Posted April 23, 2011 I just want a letter. Don't care what it says. Link to post Share on other sites More sharing options...
madras Posted April 23, 2011 Share Posted April 23, 2011 I just want a letter. Don't care what it says. Dear Jack, We are besties. Love, kisses and squeezie hugs, Neesy111 Link to post Share on other sites More sharing options...
BlueStar Posted April 26, 2011 Share Posted April 26, 2011 Well, f*** knows what they're playing at. Just opened some letters that have been on the table for a few days and they're both from the club, saying they've been unable to take payment from my direct debit for my season ticket. "The collection has been returned by your bank for the following reason: PRESENTATION OVERDUE." They say I have to contact them within seven days (the last letter is dated the 20th and has another direct debit form, identical to the one I filled in at the time attached) or I'll not remain in the 10 year monthly payment scheme. So I ring my bank and they say the direct debit was set up with them on the 9th of March with no problems, it's all in order and the club have made no attempt to take a payment. They are making a bit of an arse of the collections. They fucked mine up cos' they had problems collecting from my bank (affected everyone using the same bank as me), so my direct debits are at different dates and I know someone else who has had the presentation overdue letter. Been trying to call them today, lets me go through all the options and then gives me a message basically saying thery've got a high volume of calls and fuck off and use the website instead and then cuts me off. Nice. Not sure how they can be having a high volume of calls when you can only get as far as selecting tickets and get told you can't actually speak to anyone. Link to post Share on other sites More sharing options...
AyeDubbleYoo Posted April 26, 2011 Share Posted April 26, 2011 Sort of off topic, but the application process for Olympics tickets was easy to navigate, fast and user friendly. NUFC could learn a bit from them. Link to post Share on other sites More sharing options...
BlueStar Posted April 26, 2011 Share Posted April 26, 2011 Yep, tried ringing them all fucking day and got nowhere. Use the horrible clunky menu to select tickets and they say the line's too busy, go to "other options" and listen to a looping advert thanking you for holding indefinitely. Going to have to actually go to the ground, usless bunch of funts. Link to post Share on other sites More sharing options...
Guest ObiChrisKenobi Posted April 26, 2011 Share Posted April 26, 2011 I think there must only be 3 people who work in the box office. Link to post Share on other sites More sharing options...
David Icke - Son of God Posted April 27, 2011 Share Posted April 27, 2011 Nee wonder they're struggling http://www.chroniclelive.co.uk/newcastle-united/nufc-news/2011/04/27/nufc-season-ticket-sales-hit-a-five-year-high-72703-28591418/ Link to post Share on other sites More sharing options...
Dave Posted April 27, 2011 Share Posted April 27, 2011 Surely that's only because the better offers needed to be claimed earlier? The title of the article is bollocks anyway considering they've not gone on general sale yet. Link to post Share on other sites More sharing options...
Guest Antec Posted April 27, 2011 Share Posted April 27, 2011 I've heard that season ticket holders will all receive a framed copy of the latest balance sheet, personally signed by Lambsarse. Right result that Link to post Share on other sites More sharing options...
Guest Roger Kint Posted April 27, 2011 Share Posted April 27, 2011 Nee wonder they're struggling http://www.chroniclelive.co.uk/newcastle-united/nufc-news/2011/04/27/nufc-season-ticket-sales-hit-a-five-year-high-72703-28591418/ Bit of a daft article like, with 3 year deals ending this year its fairly obvious that renewals would go up.......Good to see the same idiots posting on their forum in the comments as well Link to post Share on other sites More sharing options...
ToonTastic Posted April 27, 2011 Share Posted April 27, 2011 Nee wonder they're struggling http://www.chroniclelive.co.uk/newcastle-united/nufc-news/2011/04/27/nufc-season-ticket-sales-hit-a-five-year-high-72703-28591418/ Bit of a daft article like, with 3 year deals ending this year its fairly obvious that renewals would go up.......Good to see the same idiots posting on their forum in the comments as well Not really, plenty of people saying they would leave when their 3 year deals ended. Link to post Share on other sites More sharing options...
Guest Roger Kint Posted April 27, 2011 Share Posted April 27, 2011 Nee wonder they're struggling http://www.chroniclelive.co.uk/newcastle-united/nufc-news/2011/04/27/nufc-season-ticket-sales-hit-a-five-year-high-72703-28591418/ Bit of a daft article like, with 3 year deals ending this year its fairly obvious that renewals would go up.......Good to see the same idiots posting on their forum in the comments as well Not really, plenty of people saying they would leave when their 3 year deals ended. What? Unless EVERY person on the 3 year deal left then its pretty clear that renewals would go up as they had to do so to continue to go to games as opposed to doing nothing the previous years......... Considering the best deals required early renewal then its pretty obvious why this has happened. Link to post Share on other sites More sharing options...
BlueStar Posted April 27, 2011 Share Posted April 27, 2011 Right, still can't get through so I'll have to go to the fucking box office in person. Where is it nowadays, in the big club store? Link to post Share on other sites More sharing options...
Elliottman Posted April 27, 2011 Share Posted April 27, 2011 aye upstairs. Link to post Share on other sites More sharing options...
Guest neesy111 Posted April 27, 2011 Share Posted April 27, 2011 Sort of off topic, but the application process for Olympics tickets was easy to navigate, fast and user friendly. NUFC could learn a bit from them. Olympics Ticketing Process cost £5M to build. I don't think you'll find a football club willing to spend that amount Link to post Share on other sites More sharing options...
AyeDubbleYoo Posted April 27, 2011 Share Posted April 27, 2011 Sort of off topic, but the application process for Olympics tickets was easy to navigate, fast and user friendly. NUFC could learn a bit from them. Olympics Ticketing Process cost £5M to build. I don't think you'll find a football club willing to spend that amount True, but they also only have to sell one thing, tickets for one football match a week. You could build a professional and usable website for NUFC's needs for a fraction of that. Link to post Share on other sites More sharing options...
ToonTastic Posted April 27, 2011 Share Posted April 27, 2011 Nee wonder they're struggling http://www.chroniclelive.co.uk/newcastle-united/nufc-news/2011/04/27/nufc-season-ticket-sales-hit-a-five-year-high-72703-28591418/ Bit of a daft article like, with 3 year deals ending this year its fairly obvious that renewals would go up.......Good to see the same idiots posting on their forum in the comments as well Not really, plenty of people saying they would leave when their 3 year deals ended. What? Unless EVERY person on the 3 year deal left then its pretty clear that renewals would go up as they had to do so to continue to go to games as opposed to doing nothing the previous years......... Considering the best deals required early renewal then its pretty obvious why this has happened. I'm assuming the 3 year deals were classed as a renewal each year still Link to post Share on other sites More sharing options...
Wallace Posted April 27, 2011 Share Posted April 27, 2011 “We haven’t sold so many season tickets at this stage of April for five years. Have the season tickets ever been on sale this early anyway? Link to post Share on other sites More sharing options...
Guest Antec Posted April 27, 2011 Share Posted April 27, 2011 “We haven’t sold so many season tickets at this stage of April for five years. Have the season tickets ever been on sale this early anyway? Top PR work from the club Link to post Share on other sites More sharing options...
Guest neesy111 Posted April 27, 2011 Share Posted April 27, 2011 Sort of off topic, but the application process for Olympics tickets was easy to navigate, fast and user friendly. NUFC could learn a bit from them. Olympics Ticketing Process cost £5M to build. I don't think you'll find a football club willing to spend that amount True, but they also only have to sell one thing, tickets for one football match a week. You could build a professional and usable website for NUFC's needs for a fraction of that. Totally agree, I believe I could build it for them for cheap tbh. Hmmmmmm....... Link to post Share on other sites More sharing options...
BlueStar Posted April 27, 2011 Share Posted April 27, 2011 Just been in and paid the first two installments on my card. Apparently they've fucked it up taking payments from HSBC so 13,000 people are in the same position as me, which explains the box office phone being jammed. They apologised for the wording of the letter implying it was the fault of me or the bank and said it was just a standard letter sent out. Couldn't give me s receipt so just scribbled 'paid' on my letter and signed it Link to post Share on other sites More sharing options...
BottledDog Posted April 27, 2011 Share Posted April 27, 2011 Just been in and paid the first two installments on my card. Apparently they've fucked it up taking payments from HSBC so 13,000 people are in the same position as me, which explains the box office phone being jammed. They apologised for the wording of the letter implying it was the fault of me or the bank and said it was just a standard letter sent out. Couldn't give me s receipt so just scribbled 'paid' on my letter and signed it Top job. Link to post Share on other sites More sharing options...
Jill Posted April 28, 2011 Share Posted April 28, 2011 Just been into the Box Office to hand our forms in. Queue out the door, one member of staff on. Saw her doing a 'makeshift' receipt for someone else who was handing over a load of cash. Link to post Share on other sites More sharing options...
ToonTastic Posted April 28, 2011 Share Posted April 28, 2011 They took my cash from HSBC no bother, wonder what the problem was ? Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now