patrone Posted September 5, 2023 Share Posted September 5, 2023 3 minutes ago, Wilson said: Got an email at 10:10 telling me out opened at 10am HA, yeh just got the email now Link to post Share on other sites More sharing options...
Nexumaster Posted September 5, 2023 Share Posted September 5, 2023 1 minute ago, patrone said: HA, yeh just got the email now Also got this. Have logged in but it won't let me into the ballot. The "Sign In" button after I get through the queue is greyed out. Link to post Share on other sites More sharing options...
SteV Posted September 5, 2023 Share Posted September 5, 2023 1 minute ago, jonny1403 said: But all of those options were available last season (arguably more so with ticket resale having less restrictions) - so I’m struggling to see the issue? The ballot option wasn’t available. The argument would probably be that people with higher points are now reluctant to pass them on to anyone, so the ‘networks’ that people have built up, and allowed them to become regular away followers have been taken away. The theory being that people with lower points, will buy tickets and just sell them on to anyone, as they are desperate to build points. All just supposition like, and the people in the pic might have got tickets perfectly legitimately. Link to post Share on other sites More sharing options...
Wilson Posted September 5, 2023 Share Posted September 5, 2023 (edited) 2 minutes ago, Nexumaster said: Also got this. Have logged in but it won't let me into the ballot. The "Sign In" button after I get through the queue is greyed out. click 'ballots' at the top instead of trying to select the match under 'home tickets' The site is absolutely wank. Edited September 5, 2023 by Wilson Link to post Share on other sites More sharing options...
jonny1403 Posted September 5, 2023 Share Posted September 5, 2023 1 minute ago, SteV said: The ballot option wasn’t available. The argument would probably be that people with higher points are now reluctant to pass them on to anyone, so the ‘networks’ that people have built up, and allowed them to become regular away followers have been taken away. The theory being that people with lower points, will buy tickets and just sell them on to anyone, as they are desperate to build points. All just supposition like, and the people in the pic might have got tickets perfectly legitimately. That doesn’t seem to have changed at all then So some people with high points are less likely to sell on their tickets (whereas last season people with no points could get tickets from their high point mates). And now those with low points are buying tickets just to sell on and boost their points (so those same people with no points can still buy tickets from those people). So what has changed? Link to post Share on other sites More sharing options...
RobS Posted September 5, 2023 Share Posted September 5, 2023 4 minutes ago, Wilson said: click 'ballots' at the top instead of trying to select the match under 'home games' The site is absolutely wank. thank you, sorted Link to post Share on other sites More sharing options...
bobbydazzla Posted September 5, 2023 Share Posted September 5, 2023 (edited) Assuming the older asian people in that pic from Brighton are genuinely day trippers, they're exactly type of fans that the club now want at home and away games. It was mentioned millions of billions of times in the Amazon doc by Silverstone & Eales. They're targeting Asia, Middle East and America and want to build a global brand. You can't do that when access to tickets is via a network of geordie lads who've followed the team for years. Many of us who have consistently been to home or away games will hate that this situation is happening. But it's the new NUFC. Edited September 5, 2023 by bobbydazzla Link to post Share on other sites More sharing options...
SteV Posted September 5, 2023 Share Posted September 5, 2023 2 minutes ago, jonny1403 said: That doesn’t seem to have changed at all then So some people with high points are less likely to sell on their tickets (whereas last season people with no points could get tickets from their high point mates). And now those with low points are buying tickets just to sell on and boost their points (so those same people with no points can still buy tickets from those people). So what has changed? The argument is that the ‘type’ of people who are ending up with the tickets has changed. It’s an emotive argument because you start getting into the territory of who’s the ‘better’ supporter etc. and who ‘deserves’ a ticket more blah blah And, I’m not stating any of this as fact because I/we don’t really know exactly what caused the empty seats / different type of supporters at Brighton. Link to post Share on other sites More sharing options...
AyeDubbleYoo Posted September 5, 2023 Share Posted September 5, 2023 (edited) But nothing about the away game system is anything in that direction (day trippers), is it? Only ST holders can buy tickets and they're not allowed to sell them on. So... Edited September 5, 2023 by AyeDubbleYoo Link to post Share on other sites More sharing options...
SUPERTOON Posted September 5, 2023 Share Posted September 5, 2023 Got my membership linked to my brothers, tried to select a ticket for both of us and it doesn’t work. Won’t even let him on the ballot. Link to post Share on other sites More sharing options...
Nexumaster Posted September 5, 2023 Share Posted September 5, 2023 10 minutes ago, Wilson said: click 'ballots' at the top instead of trying to select the match under 'home tickets' The site is absolutely wank. Ah cheers, that did it. Link to post Share on other sites More sharing options...
AyeDubbleYoo Posted September 5, 2023 Share Posted September 5, 2023 (edited) They're lucky that we're motivated customers, if it was an e-commerce site it would be costing them millions. Edited September 5, 2023 by AyeDubbleYoo Link to post Share on other sites More sharing options...
RobS Posted September 5, 2023 Share Posted September 5, 2023 this ballot thing is an F'ing joke - trying to select tickets for me and my daughter, who is linked - Can only seemingly add a ticket for her in the family area, what BS is this? Hate lvl 7 lol Link to post Share on other sites More sharing options...
Nexumaster Posted September 5, 2023 Share Posted September 5, 2023 Did anyone figure out where the different categories put you (roughly)? Link to post Share on other sites More sharing options...
AyeDubbleYoo Posted September 5, 2023 Share Posted September 5, 2023 There's an updated seating plan now. Link to post Share on other sites More sharing options...
RobS Posted September 5, 2023 Share Posted September 5, 2023 Just now, AyeDubbleYoo said: There's an updated seating plan now. wheres that shown? I don't see anything Link to post Share on other sites More sharing options...
Rich Posted September 5, 2023 Share Posted September 5, 2023 Link to post Share on other sites More sharing options...
jack j Posted September 5, 2023 Share Posted September 5, 2023 5 minutes ago, AyeDubbleYoo said: But nothing about the away game system is anything in that direction (day trippers), is it? Only ST holders can buy tickets and they're not allowed to sell them on. So... It's as though the lack of communication Is there own way of doing what they want to do with tickets... Link to post Share on other sites More sharing options...
bobbydazzla Posted September 5, 2023 Share Posted September 5, 2023 (edited) For anyone who is frustrated by the new system for either home or away tickets, I would strongly advise emailing the people who work in Supporter Services at the club and politely explain why you're not happy. There's so much disdain amongst match going fans and it's only right that the club are made aware of this. We have a Head of Supporter Services and a Supporter Liaison Officer. It's part of their jobs to deal with queries and complaints. And naturally, if anyone is delighted with the new system, send an email and praise the team for a job well done. Edited September 5, 2023 by bobbydazzla Link to post Share on other sites More sharing options...
SteV Posted September 5, 2023 Share Posted September 5, 2023 1 minute ago, Rich said: So what category is ‘Family Area’? Link to post Share on other sites More sharing options...
AyeDubbleYoo Posted September 5, 2023 Share Posted September 5, 2023 (edited) 2 minutes ago, SteV said: So what category is ‘Family Area’? It’s a separate selection on the ballot. Edited September 5, 2023 by AyeDubbleYoo Link to post Share on other sites More sharing options...
patrone Posted September 5, 2023 Share Posted September 5, 2023 3 minutes ago, bobbydazzla said: For anyone who is frustrated by the new system for either home or away tickets, I would strongly advise emailing the people who work in Supporter Services at the club and politely explain why you're not happy. There's so much disdain amongst match going fans and it's only right that the club are made aware of this. We have a Head of Supporter Services and a Supporter Liaison Officer. It's part of their jobs to deal with queries and complaints. And naturally, if anyone is delighted with the new system, feel free to email and praise the team for a job well done. I tried supporter services, who gave conflicting information to what should be a simple query, they usually reply in a few days. However [email protected] did reply same day Link to post Share on other sites More sharing options...
ToonTastic Posted September 5, 2023 Share Posted September 5, 2023 I'll be honest, with the Brighton tickets. I believe it's more a case of people with low points purchasing the tickets to get their numbers up than anything else. Until the club changes their terms and conditions so that points are only accrued on the attendance of the match and not the purchase of the ticket as it is now, people will buy tickets and be no shows. Link to post Share on other sites More sharing options...
jack j Posted September 5, 2023 Share Posted September 5, 2023 15 minutes ago, AyeDubbleYoo said: But nothing about the away game system is anything in that direction (day trippers), is it? Only ST holders can buy tickets and they're not allowed to sell them on. So... Only season ticket holders can buy aways? Upto 30% of away allocations have already disappeared before they go on sale to Season ticket holders Link to post Share on other sites More sharing options...
SteV Posted September 5, 2023 Share Posted September 5, 2023 1 minute ago, patrone said: I tried supporter services, who gave conflicting information to what should be a simple query, they usually reply in a few days. However [email protected] did reply same day [email protected] is the head of Supporter Services. Although I’m not sure contacting individual people is the way to go unless you have a particularly specific query/complaint. Link to post Share on other sites More sharing options...
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