AyeDubbleYoo Posted August 15, 2023 Share Posted August 15, 2023 (edited) Was about to capture those questions myself At a minimum each match should have: What price category is this match Explanations of each stage of the sale process (sale, ballot, resale, transfer etc) A full map of the stadium with pricing categories Areas listed/explained beside the category selections when entering the ballot Full explanation of the second ballot Option to select or refuse other areas Notifications for people who are unsuccessful as well as successful Obviously a massively longer lead time with tickets going on sale at least a month before the match There's probably more. Edited August 15, 2023 by AyeDubbleYoo Link to post Share on other sites More sharing options...
gdm Posted August 15, 2023 Share Posted August 15, 2023 It really is a shambles Link to post Share on other sites More sharing options...
AyeDubbleYoo Posted August 15, 2023 Share Posted August 15, 2023 (edited) They obviously just don't have anyone very good in this department, coupled with really old front and (I would guess) back office systems. I'm not sure why the club didn't overhaul this department straight away, but I guess it's a lot of investment for the few thousand tickets that are available, and they know will sell out anyway. And even if they had started the work on day one of the takeover, it might not be complete yet. It really should come under customer/fan experience rather than just ticketing, because that's the main justification for improving it. Edited August 15, 2023 by AyeDubbleYoo Link to post Share on other sites More sharing options...
levelsevenlee Posted August 15, 2023 Share Posted August 15, 2023 1 hour ago, mattypnufc said: Aye likewise +1 Had to refresh browser, then OK. Link to post Share on other sites More sharing options...
patrone Posted August 15, 2023 Share Posted August 15, 2023 I'm sure they will get it sorted in time for the Brentford game Link to post Share on other sites More sharing options...
levelsevenlee Posted August 15, 2023 Share Posted August 15, 2023 5 minutes ago, AyeDubbleYoo said: They obviously just don't have anyone very good in this department, coupled with really old front and (I would guess) back office systems. I'm not sure why the club didn't overhaul this department straight away, but I guess it's a lot of investment for the few thousand tickets that are available, and they know will sell out anyway. And even if they had started the work on day one of the takeover, it might not be complete yet. It really should come under customer/fan experience rather than just ticketing, because that's the main justification for improving it. The whole site still stinks of Ashley - all on the cheap, looks like front end and back end are held together with chewing gum & rubber bands. It's just a crap experience that gives no-one what they want. As a birthday treat to myself, I thought I'd splash out on a platinum club ticket for me and my son. However, I'm not that bothered where I'm sitting, and it feels like I've put all my eggs in one basket... I'd like to have been able to request two tickets in all categories, descending (i.e. try plat, then cat 1, then cat 2, then cat 3 etc). Just doesn't feel like this has been thought through very well. Link to post Share on other sites More sharing options...
gdm Posted August 15, 2023 Share Posted August 15, 2023 Finally got in clicking the link in email. Picked catogery, put in card details got this. Fuckin joke nufc Link to post Share on other sites More sharing options...
gdm Posted August 15, 2023 Share Posted August 15, 2023 Finally in Link to post Share on other sites More sharing options...
Reggae Magpie Posted August 15, 2023 Share Posted August 15, 2023 Have I missed something? When adding a ticket for me and the boy it has the junior ticket showing as no value. Surely this can't be right? Link to post Share on other sites More sharing options...
UncleBingo Posted August 15, 2023 Share Posted August 15, 2023 2 hours ago, bobbydazzla said: It doesn't matter what place you are for this, it's a ballot entry that's open for 2 days so not first come, first served. Does it work from abroad, as I was kicked out for some reason? Link to post Share on other sites More sharing options...
bobbydazzla Posted August 15, 2023 Share Posted August 15, 2023 28 minutes ago, UncleBingo said: Does it work from abroad, as I was kicked out for some reason? Assume so There was issues with the site this morning so that could explain why you got kicked out Link to post Share on other sites More sharing options...
Tsunami Posted August 16, 2023 Share Posted August 16, 2023 Anyone know if you can transfer an away digital ticket to someone in your family and friends group? Link to post Share on other sites More sharing options...
jack j Posted August 16, 2023 Share Posted August 16, 2023 Just now, Tsunami said: Anyone know if you can transfer an away digital ticket to someone in your family and friends group? If they have the required amount of points then surely it should be allowed Wouldn't trust the box office though Link to post Share on other sites More sharing options...
SteV Posted August 16, 2023 Share Posted August 16, 2023 1 hour ago, Tsunami said: Anyone know if you can transfer an away digital ticket to someone in your family and friends group? Pretty sure you can’t Link to post Share on other sites More sharing options...
cubaricho Posted August 17, 2023 Share Posted August 17, 2023 (edited) The system could be so easy too, just do it like they do over here for really highly sought after concert tickets: - Season ticket holders get their seats. - All members who want to possibly go enter a ballot. - You get told that you (and let’s say your kid, attached to your account) are selected. - The next day, or the day after or whenever, at a certain time in the day it’s open field day for those individuals who are chosen. They get to choose/get a chance at seats they want like it was a general sale. - After say 48 hours the ticketing office closes sales and takes a look at all tickets sold. - The remaining ones, after bots and scalpers are identified and cleared, are opened to general sale for members. If you get selected you may not get the seats you want in the end but that’ll be up to you and if you want to pay whatever price is left. If you don’t, someone from the general sales for members would likely gladly take a seat at whatever price. Edited August 17, 2023 by cubaricho Link to post Share on other sites More sharing options...
TheGuv Posted August 17, 2023 Share Posted August 17, 2023 2 hours ago, cubaricho said: The system could be so easy too, just do it like they do over here for really highly sought after concert tickets: - Season ticket holders get their seats. - All members who want to possibly go enter a ballot. - You get told that you (and let’s say your kid, attached to your account) are selected. - The next day, or the day after or whenever, at a certain time in the day it’s open field day for those individuals who are chosen. They get to choose/get a chance at seats they want like it was a general sale. - After say 48 hours the ticketing office closes sales and takes a look at all tickets sold. - The remaining ones, after bots and scalpers are identified and cleared, are opened to general sale for members. If you get selected you may not get the seats you want in the end but that’ll be up to you and if you want to pay whatever price is left. If you don’t, someone from the general sales for members would likely gladly take a seat at whatever price. I really don’t understand why the Club have made it so shit and complex. The above would work fine. Link to post Share on other sites More sharing options...
bobbydazzla Posted August 17, 2023 Share Posted August 17, 2023 (edited) 2 hours ago, cubaricho said: The system could be so easy too, just do it like they do over here for really highly sought after concert tickets: - Season ticket holders get their seats. - All members who want to possibly go enter a ballot. - You get told that you (and let’s say your kid, attached to your account) are selected. - The next day, or the day after or whenever, at a certain time in the day it’s open field day for those individuals who are chosen. They get to choose/get a chance at seats they want like it was a general sale. - After say 48 hours the ticketing office closes sales and takes a look at all tickets sold. - The remaining ones, after bots and scalpers are identified and cleared, are opened to general sale for members. If you get selected you may not get the seats you want in the end but that’ll be up to you and if you want to pay whatever price is left. If you don’t, someone from the general sales for members would likely gladly take a seat at whatever price. Last season was kinda similar to that, but without the ballot and 48hr purchase period. It would have been so easy just to tweak what we had, to make a solution like you’ve suggested that was fairer for people who couldn’t log on at 10am on a weekday. But for reasons known only to themselves the club have created this new system that is the worst ticketing process and communications campaign that I’ve ever experienced. I can’t imagine how anyone, even the people who were unhappy and complaining to the club last season, can look at what we have now and say “it’s straightforward and better” than what we had previously Edited August 17, 2023 by bobbydazzla Link to post Share on other sites More sharing options...
Coffee_Johnny Posted August 17, 2023 Share Posted August 17, 2023 Should find out today by 5pm. Good luck all! Would love to be there in person for the Liverpool game. Link to post Share on other sites More sharing options...
SteV Posted August 17, 2023 Share Posted August 17, 2023 Easy for me to say as someone not in the ballot, but if last week is anything to go by, constantly checking from 10am onwards to see if you’ve got anything is a sure fire way to wind yourself right up. Do you best to try and block it out til 4/5pm ? Link to post Share on other sites More sharing options...
Infatuation Junkie Posted August 17, 2023 Share Posted August 17, 2023 1 hour ago, SteV said: Easy for me to say as someone not in the ballot, but if last week is anything to go by, constantly checking from 10am onwards to see if you’ve got anything is a sure fire way to wind yourself right up. Do you best to try and block it out til 4/5pm ? I have already got the mindset that I have been unsuccessful. Not going through stressful shite every hour. My body can’t take it. Link to post Share on other sites More sharing options...
patrone Posted August 17, 2023 Share Posted August 17, 2023 We've also got the unknown "2nd ballot" to be done this time though However that's supposed to work ? Link to post Share on other sites More sharing options...
gdm Posted August 17, 2023 Share Posted August 17, 2023 How do you find out? Email? Or do u have to go in to ur account on the site? Link to post Share on other sites More sharing options...
mattypnufc Posted August 17, 2023 Share Posted August 17, 2023 25 minutes ago, patrone said: We've also got the unknown "2nd ballot" to be done this time though However that's supposed to work ? Second ballot? Link to post Share on other sites More sharing options...
patrone Posted August 17, 2023 Share Posted August 17, 2023 (edited) They email, if successful in the ballot Edited August 17, 2023 by patrone Link to post Share on other sites More sharing options...
gdm Posted August 17, 2023 Share Posted August 17, 2023 Surely the 2nd ballot is only if the first ballot doesn’t sell out and there’s no chance of that happening ? Link to post Share on other sites More sharing options...
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