RobS Posted September 5, 2023 Share Posted September 5, 2023 Just now, AyeDubbleYoo said: There's an updated seating plan now. wheres that shown? I don't see anything Link to post Share on other sites More sharing options...
Rich Posted September 5, 2023 Share Posted September 5, 2023 Link to post Share on other sites More sharing options...
jack j Posted September 5, 2023 Share Posted September 5, 2023 5 minutes ago, AyeDubbleYoo said: But nothing about the away game system is anything in that direction (day trippers), is it? Only ST holders can buy tickets and they're not allowed to sell them on. So... It's as though the lack of communication Is there own way of doing what they want to do with tickets... Link to post Share on other sites More sharing options...
bobbydazzla Posted September 5, 2023 Share Posted September 5, 2023 (edited) For anyone who is frustrated by the new system for either home or away tickets, I would strongly advise emailing the people who work in Supporter Services at the club and politely explain why you're not happy. There's so much disdain amongst match going fans and it's only right that the club are made aware of this. We have a Head of Supporter Services and a Supporter Liaison Officer. It's part of their jobs to deal with queries and complaints. And naturally, if anyone is delighted with the new system, send an email and praise the team for a job well done. Edited September 5, 2023 by bobbydazzla Link to post Share on other sites More sharing options...
SteV Posted September 5, 2023 Share Posted September 5, 2023 1 minute ago, Rich said: So what category is ‘Family Area’? Link to post Share on other sites More sharing options...
AyeDubbleYoo Posted September 5, 2023 Share Posted September 5, 2023 (edited) 2 minutes ago, SteV said: So what category is ‘Family Area’? It’s a separate selection on the ballot. Edited September 5, 2023 by AyeDubbleYoo Link to post Share on other sites More sharing options...
patrone Posted September 5, 2023 Share Posted September 5, 2023 3 minutes ago, bobbydazzla said: For anyone who is frustrated by the new system for either home or away tickets, I would strongly advise emailing the people who work in Supporter Services at the club and politely explain why you're not happy. There's so much disdain amongst match going fans and it's only right that the club are made aware of this. We have a Head of Supporter Services and a Supporter Liaison Officer. It's part of their jobs to deal with queries and complaints. And naturally, if anyone is delighted with the new system, feel free to email and praise the team for a job well done. I tried supporter services, who gave conflicting information to what should be a simple query, they usually reply in a few days. However [email protected] did reply same day Link to post Share on other sites More sharing options...
ToonTastic Posted September 5, 2023 Share Posted September 5, 2023 I'll be honest, with the Brighton tickets. I believe it's more a case of people with low points purchasing the tickets to get their numbers up than anything else. Until the club changes their terms and conditions so that points are only accrued on the attendance of the match and not the purchase of the ticket as it is now, people will buy tickets and be no shows. Link to post Share on other sites More sharing options...
jack j Posted September 5, 2023 Share Posted September 5, 2023 15 minutes ago, AyeDubbleYoo said: But nothing about the away game system is anything in that direction (day trippers), is it? Only ST holders can buy tickets and they're not allowed to sell them on. So... Only season ticket holders can buy aways? Upto 30% of away allocations have already disappeared before they go on sale to Season ticket holders Link to post Share on other sites More sharing options...
SteV Posted September 5, 2023 Share Posted September 5, 2023 1 minute ago, patrone said: I tried supporter services, who gave conflicting information to what should be a simple query, they usually reply in a few days. However [email protected] did reply same day [email protected] is the head of Supporter Services. Although I’m not sure contacting individual people is the way to go unless you have a particularly specific query/complaint. Link to post Share on other sites More sharing options...
bobbydazzla Posted September 5, 2023 Share Posted September 5, 2023 (edited) 6 minutes ago, patrone said: I tried supporter services, who gave conflicting information to what should be a simple query, they usually reply in a few days. However [email protected] did reply same day I emailed the individuals in Supporter Services / Liaison directly, on one email. I got a reply with 24 hrs. Was a cut n paste response but at least I knew my message had made it into their personal inboxes. Their email addresses are straightforward to work out. Edited September 5, 2023 by bobbydazzla Link to post Share on other sites More sharing options...
bobbydazzla Posted September 5, 2023 Share Posted September 5, 2023 (edited) 13 minutes ago, SteV said: [email protected] is the head of Supporter Services. Although I’m not sure contacting individual people is the way to go unless you have a particularly specific query/complaint. If you're polite and offer constructive feedback I don't see the issue in contacting individuals, it's their job. If Greggs had introduced a new system that made it really difficult to get into stores and buy their sausage rolls then I'd fully expect people would contact their Head of Customer Services to express their frustrations. Or they'd go to Cooplands and buy their sausage rolls there instead. Which is the issue with football, it's a captive customer base. Edited September 5, 2023 by bobbydazzla Link to post Share on other sites More sharing options...
AyeDubbleYoo Posted September 5, 2023 Share Posted September 5, 2023 9 minutes ago, jack j said: Only season ticket holders can buy aways? Upto 30% of away allocations have already disappeared before they go on sale to Season ticket holders Ah yeah, I did forget that aspect. But is that new? I guess there was no demand for it when we were terrible so maybe it’s a moot point. Link to post Share on other sites More sharing options...
jack j Posted September 5, 2023 Share Posted September 5, 2023 Just now, AyeDubbleYoo said: Ah yeah, I did forget that aspect. But is that new? I guess there was no demand for it when we were terrible so maybe it’s a moot point. Was still some going to players and corporate but not that many. Link to post Share on other sites More sharing options...
Jill Posted September 5, 2023 Share Posted September 5, 2023 2 hours ago, Wilson said: Got an email at 10:10 telling me out opened at 10am Mine came 16 minutes after the email telling me my ballot application was confirmed. Link to post Share on other sites More sharing options...
El Prontonise Posted September 5, 2023 Share Posted September 5, 2023 Just now, Jill said: Mine came 16 minutes after the email telling me my ballot application was confirmed. Emails don't get delivered instantly because it triggers spam rules in ISPs etc. But they should've sent this email out days ago to be received by today. Amateurs. Link to post Share on other sites More sharing options...
jonny1403 Posted September 5, 2023 Share Posted September 5, 2023 (edited) 2 hours ago, SteV said: The argument is that the ‘type’ of people who are ending up with the tickets has changed. It’s an emotive argument because you start getting into the territory of who’s the ‘better’ supporter etc. and who ‘deserves’ a ticket more blah blah And, I’m not stating any of this as fact because I/we don’t really know exactly what caused the empty seats / different type of supporters at Brighton. Ah I see what you mean now, cheers. In which case I’d say that falls into ‘who is the more deserving supporter’ debate, and when both ‘types’ of fan have zero points it’s difficult to complain about you and your mates not getting any because as you say they view themselves as ‘better’ fans. Edited September 5, 2023 by jonny1403 Link to post Share on other sites More sharing options...
jonny1403 Posted September 5, 2023 Share Posted September 5, 2023 28 minutes ago, El Prontonise said: Emails don't get delivered instantly because it triggers spam rules in ISPs etc. But they should've sent this email out days ago to be received by today. Amateurs. I mean again, while it looks a bit sloppy it makes no difference if you get your email 30 mins after the ballot opens. You have 3 days to apply. Link to post Share on other sites More sharing options...
El Prontonise Posted September 5, 2023 Share Posted September 5, 2023 Just now, jonny1403 said: I mean again, while it looks a bit sloppy it makes no difference if you get your email 30 mins after the ballot opens. You have 3 days to apply. Yes it doesn't make a difference, but it's poor communication again and looks like it was done last minute. Link to post Share on other sites More sharing options...
Scoreboard82 Posted September 5, 2023 Share Posted September 5, 2023 3 hours ago, jonny1403 said: That doesn’t seem to have changed at all then So some people with high points are less likely to sell on their tickets (whereas last season people with no points could get tickets from their high point mates). And now those with low points are buying tickets just to sell on and boost their points (so those same people with no points can still buy tickets from those people). So what has changed? As you say people with low pts can buy to boost their pts total and sell on but with the possibility of ID checks it's not without risk these days. Link to post Share on other sites More sharing options...
Sima Posted September 5, 2023 Share Posted September 5, 2023 Even if I wanted to sit in the family area with my lad I couldn't as it says you can only apply for a maximum of one ticket in that area. Is he supposed to sit up there on his tod? Link to post Share on other sites More sharing options...
Wilson Posted September 5, 2023 Share Posted September 5, 2023 15 minutes ago, jonny1403 said: I mean again, while it looks a bit sloppy it makes no difference if you get your email 30 mins after the ballot opens. You have 3 days to apply. Aye, it's just bollocks really and not how it should be. In the grand scheme of applying in the ballot, it doesn't make any difference, but they still shouldn't be shit at everything regarding ticketing. Link to post Share on other sites More sharing options...
SUPERTOON Posted September 5, 2023 Share Posted September 5, 2023 Anyone know who I would contact with an issue with my membership ? It’s saying I don’t have one despite the money coming out for it ? Link to post Share on other sites More sharing options...
SteV Posted September 5, 2023 Share Posted September 5, 2023 6 minutes ago, SUPERTOON said: Anyone know who I would contact with an issue with my membership ? It’s saying I don’t have one despite the money coming out for it ? If it’s feasible you’re best off calling into the box office. Trying to get through on the phone seems a thankless task. Link to post Share on other sites More sharing options...
Groundhog63 Posted September 5, 2023 Share Posted September 5, 2023 6 minutes ago, SUPERTOON said: Anyone know who I would contact with an issue with my membership ? It’s saying I don’t have one despite the money coming out for it ? Email supporter services or, if you think you're very very important, email some poor cunt direct. Try snitch tagging Amanda and/or Mergdhad on twitter as well, while you're at it ? Link to post Share on other sites More sharing options...
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