Izakaya Posted August 11, 2022 Share Posted August 11, 2022 (edited) That's dogshit. It's not even the right right Fun88 logo is it? Mind sharing what seller you got it from? Still, just give it to a charity shop or something. Or just leave it outside SJP. Edited August 11, 2022 by Izakaya Link to post Share on other sites More sharing options...
Scoot Posted August 11, 2022 Share Posted August 11, 2022 (edited) Ordered the wrong size Saudi kit from the club shop and need to return it. Trying to get a fucking email reply from castore is a fucking joke like. 3 emails and no replies. Edited August 11, 2022 by Scoot Link to post Share on other sites More sharing options...
andyman Posted August 11, 2022 Share Posted August 11, 2022 15 minutes ago, Scoot said: Ordered the wrong size Saudi kit from the club shop and need to return it. Trying to get a fucking email reply from castore is a fucking joke like. 3 emails and no replies. Check your spam folder, the system they use to reply to customers doesn't seem to have a verified sender signature Surprised? Naaaaaah. Link to post Share on other sites More sharing options...
Scoot Posted August 11, 2022 Share Posted August 11, 2022 20 minutes ago, andyman said: Check your spam folder, the system they use to reply to customers doesn't seem to have a verified sender signature Surprised? Naaaaaah. Aye, I've been doing that. Still nowt. They're absolutely hopeless like! Link to post Share on other sites More sharing options...
Nucasol Posted August 11, 2022 Share Posted August 11, 2022 49 minutes ago, Scoot said: Ordered the wrong size Saudi kit from the club shop and need to return it. Trying to get a fucking email reply from castore is a fucking joke like. 3 emails and no replies. Good luck mate - at least yours has been delivered. Six and a half weeks in and still nothing and Castore aren’t returning emails. Sure there’s something criminal about taking money and not supplying a product. Link to post Share on other sites More sharing options...
MrRaspberryJam Posted August 11, 2022 Share Posted August 11, 2022 1 hour ago, Izakaya said: That's dogshit. It's not even the right right Fun88 logo is it? Mind sharing what seller you got it from? Still, just give it to a charity shop or something. Or just leave it outside SJP. kx2018 Link to post Share on other sites More sharing options...
Nucasol Posted August 11, 2022 Share Posted August 11, 2022 (edited) 2 hours ago, Scoot said: Ordered the wrong size Saudi kit from the club shop and need to return it. Trying to get a fucking email reply from castore is a fucking joke like. 3 emails and no replies. After all my bleating it’s now on its way. Just need Hermes/Evri to lose it and I’ll be [rather annoyed] Edited August 11, 2022 by BlueStar Yeah, less of that please Link to post Share on other sites More sharing options...
Dr.Spaceman Posted August 11, 2022 Share Posted August 11, 2022 Link to post Share on other sites More sharing options...
David Edgar Posted August 11, 2022 Share Posted August 11, 2022 My dhgate special has shipped. Seeing that I paid a pound for shipping, I'm guessing it is on a cargo ship and gonna take weeks? Link to post Share on other sites More sharing options...
Kid Icarus Posted August 11, 2022 Share Posted August 11, 2022 4-6 weeks in my experience Link to post Share on other sites More sharing options...
Rafalove Posted August 14, 2022 Share Posted August 14, 2022 Poor from these yesterday. They had one job which was to make a kit that didn’t clash and they failed miserably Link to post Share on other sites More sharing options...
wfmk2 Posted August 14, 2022 Share Posted August 14, 2022 The £65 wonky NEWCASTLE Castore hoody that I returned on 20th July has yet to be refunded. Countless emails sent, replies end up in the spam folder. Usual spiel replies- new warehouse, wait 72 hours, don't follow up or you go to the back of the queue. If emails do get read, they get mis-read & they send me a new link to a Royal Mail prepaid postage, and that's four weeks after they've acknowledged that the item has been returned. Starting to get mildly furious with the club itself for all this. I did buy it from nufc.co.uk after all. Is there anyone in Operations who should be looking into this? Link to post Share on other sites More sharing options...
Nucasol Posted August 14, 2022 Share Posted August 14, 2022 20 minutes ago, wfmk2 said: The £65 wonky NEWCASTLE Castore hoody that I returned on 20th July has yet to be refunded. Countless emails sent, replies end up in the spam folder. Usual spiel replies- new warehouse, wait 72 hours, don't follow up or you go to the back of the queue. If emails do get read, they get mis-read & they send me a new link to a Royal Mail prepaid postage, and that's four weeks after they've acknowledged that the item has been returned. Starting to get mildly furious with the club itself for all this. I did buy it from nufc.co.uk after all. Is there anyone in Operations who should be looking into this? I had it with the home kit. Evri, for all their sins, did everything right but it was on the club side. Unfortunately no other way of contacting them than the shitty concierge email address - the free form way of doing it on the club website was ignored. Huge back office gaps to fill as the infrastructure around merchandising is dogshit. Link to post Share on other sites More sharing options...
Slim Posted August 16, 2022 Share Posted August 16, 2022 Newcastle NUFC Adidas original on ebay if anyone is interested https://www.ebay.co.uk/itm/185538250035?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=XVaL3A3jSva&sssrc=2047675&ssuid=XVaL3A3jSva&widget_ver=artemis&media=COPY Link to post Share on other sites More sharing options...
bowlingcrofty Posted August 16, 2022 Share Posted August 16, 2022 I bought stuff off the site and they promised me a £15 voucher. Voucher didn’t show up. Emailed multiple times and each time they respond saying it’s coming soon. it’s been over a month now Link to post Share on other sites More sharing options...
mrmojorisin75 Posted August 16, 2022 Share Posted August 16, 2022 my dhgate guim snide turned up yesterday, 3 weeks from order perfect fit and great quality - immediately ordered the away shirt JL7 Link to post Share on other sites More sharing options...
gbandit Posted August 16, 2022 Share Posted August 16, 2022 3 minutes ago, mrmojorisin75 said: my dhgate guim snide turned up yesterday, 3 weeks from order perfect fit and great quality - immediately ordered the away shirt JL7 I thought you’d drifted away from football, you back in? Link to post Share on other sites More sharing options...
mrmojorisin75 Posted August 16, 2022 Share Posted August 16, 2022 1 minute ago, gbandit said: I thought you’d drifted away from football, you back in? was right back in the day the takeover went through tbh just haven't been on the forum (football) for ages as i fell out of the habit and have had a load of personal issues the last 9 months only really back posting here now cause i've got some downtime at graft for the first time since march Link to post Share on other sites More sharing options...
RodneyCisse Posted August 16, 2022 Share Posted August 16, 2022 On 14/08/2022 at 11:37, wfmk2 said: The £65 wonky NEWCASTLE Castore hoody that I returned on 20th July has yet to be refunded. Countless emails sent, replies end up in the spam folder. Usual spiel replies- new warehouse, wait 72 hours, don't follow up or you go to the back of the queue. If emails do get read, they get mis-read & they send me a new link to a Royal Mail prepaid postage, and that's four weeks after they've acknowledged that the item has been returned. Starting to get mildly furious with the club itself for all this. I did buy it from nufc.co.uk after all. Is there anyone in Operations who should be looking into this? Did you purchase it with a credit card? Link to post Share on other sites More sharing options...
pedro111 Posted August 16, 2022 Share Posted August 16, 2022 56 minutes ago, mrmojorisin75 said: my dhgate guim snide turned up yesterday, 3 weeks from order perfect fit and great quality - immediately ordered the away shirt JL7 Who was the seller? I'm happy with mine although it could be a bit better I suppose. Link to post Share on other sites More sharing options...
mrmojorisin75 Posted August 16, 2022 Share Posted August 16, 2022 1 minute ago, pedro111 said: Who was the seller? I'm happy with mine although it could be a bit better I suppose. isoccer, it's fucking class 17 quid for the JL7 as well they just happened to have a flash sale Link to post Share on other sites More sharing options...
wfmk2 Posted August 16, 2022 Share Posted August 16, 2022 4 hours ago, RodneyCisse said: Did you purchase it with a credit card? with a Mastercard debit card. Link to post Share on other sites More sharing options...
RodneyCisse Posted August 16, 2022 Share Posted August 16, 2022 1 hour ago, wfmk2 said: with a Mastercard debit card. With Credit card purchases you’d be able to make a claim with your bank where they’d investigate and claim your money back from Castore. Link to post Share on other sites More sharing options...
Slim Posted August 17, 2022 Share Posted August 17, 2022 14 hours ago, RodneyCisse said: With Credit card purchases you’d be able to make a claim with your bank where they’d investigate and claim your money back from Castore. Could still do charge back on debit card Link to post Share on other sites More sharing options...
FLUMPO235 Posted August 17, 2022 Share Posted August 17, 2022 Probably been covered a lot already, but got my official Saudi third kit yesterday. It’s a snug fit, glad I ordered a size bigger than I wear in other clothes. Link to post Share on other sites More sharing options...
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