Memberships (2025/26)

[Groundhog63]

Can't wait to win 2 tickets and a go at The Half Time Challenge

 

[bobbydazzla]

58 minutes ago, Cort said:

Entered the original ballot and didn't get it. All a bit random, like the entire ticket policy.

It’s a secret second ballot, only for people who entered the first ballot and were unsuccessful 

 

You’ll only know there’s been a secret second ballot if you were successful in it, or someone else tells you that they were successful 

 

First rule of secret second ballot is that NUFC do not talk about secret second ballot 

[bobbydazzla]

 

 

 

 

 

 

 

Edited October 21, 2025 by bobbydazzla

[AyeDubbleYoo]

On 19/10/2025 at 13:01, bobbydazzla said:

It’s a secret second ballot, only for people who entered the first ballot and were unsuccessful 

 

You’ll only know there’s been a secret second ballot if you were successful in it, or someone else tells you that they were successful 

 

First rule of secret second ballot is that NUFC do not talk about secret second ballot 

I don’t fully understand this still. Isn’t it just drawing a few more names out because more tickets have become available? I don’t see what’s so wrong with it

[SteV]

8 minutes ago, AyeDubbleYoo said:

I don’t fully understand this still. Isn’t it just drawing a few more names out because more tickets have become available? I don’t see what’s so wrong with it

Nothing really, apart from them doing it in secret.

 

They’re probably not even deliberately doing it in secret, it’s just communication is so bad/haphazard, that it makes it look like that.

 

And the problem with tickets being so hard to come by at present, is that anything ticket-related that isn’t explicitly explained, leads, rightly or wrongly, to conspiracy theories and accusations.

[bobbydazzla]

23 minutes ago, AyeDubbleYoo said:

I don’t fully understand this still. Isn’t it just drawing a few more names out because more tickets have become available? I don’t see what’s so wrong with it

 

1) They blocked people from buying ST resale whilst they allocated tickets via the additional ballot draw. So unless you got drawn, you couldn't buy a ticket. We were told that ST resale would be available for this game.

 

2) When they officially communicated the ticket buying process there was no mention of an additional ballot draw, or that ST resale would be blocked.

 

3) When they ran the additional ballot draws, they didn't communicate that the process had changed or that ST resale would be blocked.

 

4) For Barca there were several hundred available tickets that were sat there unsold for 24-48 hrs. We knew they were there, people who'd got access via the additional ballot

could see them. They just kept drawing more names out of the ballot hoping they would be taken. And in the end they weren't.

 

5) When they finally released those tickets so punters could buy them, they never communicated that accounts were now able to buy a ticket again. It was pure luck that meant you were on the site at the right time when they opened it up (I was).

 

Whilst all of this behind the scenes shit was going on, the game was rapidly approaching, so people like me who were restricted from buying tickets had no idea if we stood any chance at all of making it the game, or if we'd been completely locked out by the club.

 

It's snidey as fuck because they significantly changed the ticket buying process, whilst refusing to communicate with members about it.

 

 

 

 

 

 

 

Edited October 21, 2025 by bobbydazzla

[AyeDubbleYoo]

I'm sorry I made you type all that again. I know there are lots of issues with tickets and their communication is generally bad. I just thought the extra tickets to ballot winners thing made perfect sense, especially in the environment where bots and touts were going ham on Barca tickets. 

[Optimistic Nut]

I guess the irony of an email going out saying a Home Ticketing Workshop may go to a ballot if interest is high hasn't been lost on anyone?

[bobbydazzla]

28 minutes ago, AyeDubbleYoo said:

I'm sorry I made you type all that again. I know there are lots of issues with tickets and their communication is generally bad. I just thought the extra tickets to ballot winners thing made perfect sense, especially in the environment where bots and touts were going ham on Barca tickets. 

 

Don't be sorry, I enjoy typing it. 

 

And there was just as much chance of the tickets in the additional ballot ending up being allocated to tout accounts, if it's completely random selection.

 

So it didn't actually solve that issue because touts will enter every ballot as well as using bots during 10am general sales. 

 

 

 

Edited October 21, 2025 by bobbydazzla

[JT24]

Quote

Ticketing Update

DH acknowledged the complexity of the ticketing landscape and confirmed his awareness of the

challenges involved.

 

MM described ticketing as a major topic and shared a list of questions submitted in advance to SM before the meeting, some of which would be addressed during the meeting. MM emphasised the importance of transparency. SM noted that several of the queries were operational in nature and had provided answers to FAB (see Appendix 1). SM suggested a separate session to explore these in more detail if this was needed by FAB.

YT provided a detailed overview of the current ticketing structure, built around three pillars:

• Developing and improving processes

• Ensuring fair access to tickets

• Remaining open to consultation

 

YT outlined recent changes to the away ticketing process, developed in collaboration with fans. Key

areas for further discussion include ticket touting, transparency, and the season ticket waiting list.

 

YT referenced a BBC video highlighting touting practices, including international organisations

instructing buyers to delete tickets after use. NUFC continues to tackle this issue and is exploring

broader solutions. Whilst we believe the club is subject to fewer bot attacks than some other

Premier League teams, the issue remains significant.

 

YT confirmed that fans and individuals have tickets, and any associated memberships/season tickets revoked when violations occur. YT, CP, and PS have all attempted to purchase tickets to test the system. The club investigates cases where different individuals occupy the same seat across matches, though proof is required to take action. NUFC supports fans effected by touting in seeking refunds, but options are limited.

 

Due to the sensitive nature of touting tactics, some operational details are withheld from the public

domain to prevent circumvention. PS emphasised that ticket touting is often driven by sophisticated

commercial operations, some of which are linked to criminal activity. These are not simply isolated

individuals, and the club remains committed to pursuing legal action. PK noted that FAB and NUST

consistently receives emails on touting following ticket ballots. YT described how platforms like Live

Football advertise tickets they do not always possess. When they can be identified, all associated tickets are cancelled.

 

5YT shared a recent example involving a school in Dundee accessing tickets via a third party, where

the club stood firm despite emotional appeals, prioritising general admission access to tickets via the official channels. PS acknowledged the issue had gone unnoticed internally until journalists raised it.

Once escalated, action was taken swiftly. LM stressed that such issues should be reported directly to the club rather than played out online, NUFC acted in the best interests of supporters, balancing transparency with moral responsibility. PS clarified that while the school was no longer a valid group, no staff acted maliciously, and the club did not profit from the arrangement as other clubs do from similar arrangements.

 

PK praised Newcastle United’s initiative to provide tickets to schools via the Newcastle United

Foundation, giving disadvantaged children access to matches they might not otherwise attend. MM

noted that had the tickets gone to underprivileged children in the North East, the reaction may have

been different. The club will continue to welcome all school groups to the stadium exclusively

through the Foundation’s Matchday Experiences, which play a vital role in funding their incredible

work in the local community. PK encouraged Newcastle United to communicate more openly about ticketing actions, including cancellations and reissued tickets, to build trust.

 

YT discussed behaviour tracking, including login and IP address monitoring. While many cases are

genuine (e.g. mobile IPs), flagged individuals are blocked upon repeat offences. RN noted that this

has affected genuine supporters, including during the Barcelona fixture. MM added that fans using

multiple devices have also been impacted as FAB had been emailed about this.

 

YT reported that 4,500 members are flagged as suspicious, though member success rates remain

high. The club asked FAB whether there should be a consideration to revise the member general

sale process which is more vulnerable to bot attacks. PK suggested this would require fan

consultation as it had been fan choice to split the ballot process. SM suggested a home ticketing

workshop could be scheduled for October to review home ticketing generally with all supporters - what’s working and what isn’t.

 

RN raised concerns about rising membership numbers and potential impacts. PK noted that ballot entries would increase and suggested publishing figures.

 

MM reiterated that membership numbers have likely increased significantly. CB asked whether there would ever be a cut-off for memberships.

PS clarified that memberships offer broader benefits beyond ticketing, including discounts and events.

 

18% of members have not applied for ballot or bought tickets this season. RN asked whether non-

ticketing benefits would be something the club would look to offer.YT reported that 165,000 bots

were blocked from accessing Barcelona tickets and shared additional figures. YT proposed a

quarterly and annual operational report similar to Arsenal and Liverpool’s approaches, covering

touting, ID checks, and ballot success. While not yet established, the club is working on it.YT shared

current ballot success rates to date:

• 11% of adults successfully secure tickets per game

• 19% of juniors successfully secure tickets per game

• 13% people that are successful in the ballot, do not go on to purchase a ticket

• 14% of unsuccessful applicants later buy tickets via member general sale or ticket re-sale

• 23% overall success rate for members in sourcing tickets via ballot, General Sale, forwarding

or ticket resale.

 

6RN requested clarification on the 23% figure, which YT confirmed includes all seating categories

across the stadium. KW asked for a breakdown of where successful tickets are allocated. YT

confirmed this data can be provided.

 

MM, KW, and RN requested figures for family areas versus the rest of the stadium.

YT shared comparative data on ticket demand.

On average, 67 supporters have tickets revoked per game, with a total of 405 revocations to date.

A discussion took place regarding the size of NUFC’s membership base. PS noted that only a small number of clubs publicly disclose their membership figures, referencing Manchester United’s Q1 Fiscal Report 2024, which reported 400,000 members. PS asked FAB what membership target NUFC should aim for, acknowledging that while the club has an approximate understanding of top six membership numbers, NUFC’s own figures are comparatively lower. YT and PS presented data on the ratio of members to ticket availability, noting that not all members use their membership to

purchase tickets. PK, as a season ticket holder, acknowledged the revenue benefits associated with unlimited memberships but expressed interest in exploring alternative propositions for supporters

who are not primarily seeking ticket access.

YT confirmed that so far this season 85-89% of the standard away ticket allocation has been made

available to season ticket holders. Tickets are released in phases onto the site.

 

For away fixtures, around 4% of away supporters request emergency transfers on matchday, rising

to 8% for some fixtures. Separately, where fans that are randomly selected for an ID check 12%

presented an incorrect ID and 18% did not go the box office (and therefore did not access the

game). These ticket buyers are then subjected to further ID checks at subsequent games.

MM noted that a level of away ticket transferring was expected when the emergency transfer option

was introduced, though 8% is a high figure. YT clarified that away tickets can only be transferred

twice per season ticket holder under emergency circumstances.

 

PK highlighted that transparency is key - fans are more accepting when growth is explained clearly.

While corporate partners will always receive ticket allocations, how this is communicated matters.

 

YT noted Box Office ticketing team is now also managing NUW operations.

 

DH reflected on the scale of the challenge. He emphasised the shared ambition across the club and fanbase to ensure tickets reach passionate supporters. Gaps in communication can lead to mistrust, and education is key - particularly around the risks of buying from third parties. Building trust is a priority for NUFC.

Ticketing/membership update from the FAB meeting. 
 

One thing is clear, hire a new Chief Comms Officer. 
 

https://www.newcastleunited.com/en/news/fan-advisory-board-hold-first-meeting-of-season

[SteV]

The numbers most will be interested in:

 

• 11% of adults successfully secure tickets per game

• 19% of juniors successfully secure tickets per game

• 13% people that are successful in the ballot, do not go on to purchase a ticket

• 14% of unsuccessful applicants later buy tickets via member general sale or ticket re-sale

• 23% overall success rate for members in sourcing tickets via ballot, General Sale, forwarding

or ticket resale.

 

 

Edited October 23, 2025 by SteV

[Sibierski]

Those numbers feel way off giving the number that are regularly in the queue. 
 

One thing I wish they did (unless there is already this) is ability to add a push notification for when tickets are about to go on member sale. Unless I physically input in my own calendar to get notification, i sometimes forget and it’s too late if I remember at 10:05. Small thing.

[JT24]

17 minutes ago, Sibierski said:

Those numbers feel way off giving the number that are regularly in the queue. 
 

One thing I wish they did (unless there is already this) is ability to add a push notification for when tickets are about to go on member sale. Unless I physically input in my own calendar to get notification, i sometimes forget and it’s too late if I remember at 10:05. Small thing.

The club app pushes a goal notification about 10 minutes after it’s happened so I wouldn’t hold your breath. 

[bobbydazzla]

MM asked why bobbydazzla from N-O had only won one ballot in the last 34 and it was FUCKING BRADFORD

 

YT confirmed that the daft little cunt had been blackballed because he was an F5 fingerblasting menace and giving bobbydazzla from N-O the Bradford win was just for lolz
 

 

 

 

 

Edited October 23, 2025 by bobbydazzla

[patrone]

Should be fun 

 

 

 

 

 

Edited October 23, 2025 by patrone

[LFEE]

2 hours ago, SteV said:

The numbers most will be interested in:

 

• 11% of adults successfully secure tickets per game

• 19% of juniors successfully secure tickets per game

• 13% people that are successful in the ballot, do not go on to purchase a ticket

• 14% of unsuccessful applicants later buy tickets via member general sale or ticket re-sale

• 23% overall success rate for members in sourcing tickets via ballot, General Sale, forwarding

or ticket resale.

 

 

 

 

So 67% no joy at all? Need a new stadium. 61k expansion never going to cut it. Especially when we are yet to build a title challenging squad yet and interest increases even further.

[patrone]

 

 

[El Prontonise]

Just went to login and this is the background image for me, is this an actual joke from someone at the club..... SeatGeek ffs

 

 

 

 

 

[Nucasol]

35 minutes ago, El Prontonise said:

Just went to login and this is the background image for me, is this an actual joke from someone at the club..... SeatGeek ffs

 

 

 

 

 

Might as well call it SeatNonce

[AyeDubbleYoo]

Guess that’s just the system template and they’ve forgotten or don’t have an image approved for it yet. 
 

Content management is a skill lads. 

 

 

Edited October 29, 2025 by AyeDubbleYoo

[El Prontonise]

But seat geeks is a reseller site, that's really not a good look or they have some integration with them....

[AyeDubbleYoo]

6 minutes ago, El Prontonise said:

But seat geeks is a reseller site, that's really not a good look or they have some integration with them....

 

Yeah, we must be planning to use or are using their platform?

[El Prontonise]

Just now, AyeDubbleYoo said:

 

Yeah, we must be planning to use or are using their platform?

 

Yeah perhaps.

[AyeDubbleYoo]

Aye, we appear on their enterprise solutions page:

 

https://seatgeek.com/enterprise

[patrone]

Seatgeek have ran the back end for ages now like