NUFC kits & merchandise

[huss9]

North Shields couple forked out more than £130 for Newcastle home shirts and they didn't turn up

Lisa and John Brodie ordered the tops in June and were expecting them at the beginning of July

nechronicle

 

Newcastle United fans John and Lisa Brodie (Image: Newcastle Chronicle)

A couple were left furious when they forked out more than £130 to pre-order two Newcastle United shirts and never received them.

Season ticket holders Lisa Brodie and her husband John paid £136.50 for a woman's top and a man's top from the NUFC website back on June 8. They expected the black and white home shirts, produced by sportswear brand Castore, to arrive at the beginning of July.

However they did not turn up and the pair, from Preston Grange area of North Shields, have spent the last two weeks repeatedly contacting Castore and getting no response.

Read more: Co-owner of Gateshead pub slams Network Rail for blocking their entrance with metal fencing

Lisa, 55, said: "I'm frustrated and I'm annoyed. When you pre-order them you expect to receive them straight away. It's just so frustrating knowing I can walk into the store and buy them but I haven't got a spare £136.50.

"It's a real let down because there's such a great atmosphere and a great buzz about the club now. This has put a dampener on the whole thing."

The couple pre-ordered their new tops back in June (Image: Newcastle Chronicle)

Lisa and John, 62, who works as a piping engineer, have seats in the Leazes Sports Bar at St James' Park. They are looking forward to the new season and had pre-ordered a 2022/23 home shirt each so they could wear them to matches.

Lisa said that she received confirmation of her order which said the expected approximate date for dispatch would be July 4. She said that on June 27 she received another email saying her order was being prepared to be dispatched by June 29.

She said that when their tops failed to arrive on July 4 she waited a few days before initially getting in touch with Castore. She said she then resorted to emailing them on a daily basis after failing to get a response.

Lisa also went into the Newcastle United club shop and they only had the same email address for the company. She said she thought about buying them in the shop instead but she was unable to cancel their order.

Lisa and John are season ticket holders at St James' Park (Image: Newcastle Chronicle)

She said: "I think the first email I sent was on the 10th July. I then gave it until the 17th July and from then I have been emailing them daily. There's no acknowledgement. There's no email an acknowledgement to say 'we have got your email'. It's a disgrace."

Lisa said she has noticed other people on social media who seem to have had a similar experience with Castore. She said they want to be able to wear their new tops to the friendly games against Atalanta and Athletic Bilbao next weekend.

After Chronicle Live became involved, Lisa received an email back from Castore. She said the company told her they were having a delay in getting the women's shirts but they could send John's shirt out straight away.

Lisa said she asked them to give her a refund for the women's top and send out John's shirt. She said Castore apologised, authorised a refund for her women's shirt and gave her a £25 gift card.

Lisa said the company has now also issued a refund for the male shirt as they cannot guarantee a delivery date. She said: "I will go to the shop to buy one. I will never ever pre-order again!"

Chronicle Live has contacted Castore and Newcastle United for a comment.

[Guest]

43 minutes ago, huss9 said:

North Shields couple forked out more than £130 for Newcastle home shirts and they didn't turn up

Lisa and John Brodie ordered the tops in June and were expecting them at the beginning of July

nechronicle

 

Newcastle United fans John and Lisa Brodie (Image: Newcastle Chronicle)

A couple were left furious when they forked out more than £130 to pre-order two Newcastle United shirts and never received them.

Season ticket holders Lisa Brodie and her husband John paid £136.50 for a woman's top and a man's top from the NUFC website back on June 8. They expected the black and white home shirts, produced by sportswear brand Castore, to arrive at the beginning of July.

However they did not turn up and the pair, from Preston Grange area of North Shields, have spent the last two weeks repeatedly contacting Castore and getting no response.

Read more: Co-owner of Gateshead pub slams Network Rail for blocking their entrance with metal fencing

Lisa, 55, said: "I'm frustrated and I'm annoyed. When you pre-order them you expect to receive them straight away. It's just so frustrating knowing I can walk into the store and buy them but I haven't got a spare £136.50.

"It's a real let down because there's such a great atmosphere and a great buzz about the club now. This has put a dampener on the whole thing."

The couple pre-ordered their new tops back in June (Image: Newcastle Chronicle)

Lisa and John, 62, who works as a piping engineer, have seats in the Leazes Sports Bar at St James' Park. They are looking forward to the new season and had pre-ordered a 2022/23 home shirt each so they could wear them to matches.

Lisa said that she received confirmation of her order which said the expected approximate date for dispatch would be July 4. She said that on June 27 she received another email saying her order was being prepared to be dispatched by June 29.

She said that when their tops failed to arrive on July 4 she waited a few days before initially getting in touch with Castore. She said she then resorted to emailing them on a daily basis after failing to get a response.

Lisa also went into the Newcastle United club shop and they only had the same email address for the company. She said she thought about buying them in the shop instead but she was unable to cancel their order.

Lisa and John are season ticket holders at St James' Park (Image: Newcastle Chronicle)

She said: "I think the first email I sent was on the 10th July. I then gave it until the 17th July and from then I have been emailing them daily. There's no acknowledgement. There's no email an acknowledgement to say 'we have got your email'. It's a disgrace."

Lisa said she has noticed other people on social media who seem to have had a similar experience with Castore. She said they want to be able to wear their new tops to the friendly games against Atalanta and Athletic Bilbao next weekend.

After Chronicle Live became involved, Lisa received an email back from Castore. She said the company told her they were having a delay in getting the women's shirts but they could send John's shirt out straight away.

Lisa said she asked them to give her a refund for the women's top and send out John's shirt. She said Castore apologised, authorised a refund for her women's shirt and gave her a £25 gift card.

Lisa said the company has now also issued a refund for the male shirt as they cannot guarantee a delivery date. She said: "I will go to the shop to buy one. I will never ever pre-order again!"

Chronicle Live has contacted Castore and Newcastle United for a comment.

Lmao classic Chronicle

[Yorkie]

https://www.instagram.com/p/CggojAOIzax/?igshid=YmMyMTA2M2Y=

 

Still don't love it but that badge looks a lot better than the bright yellow blob we'd been seeing in leaks. 

[sushimonster85]

1 minute ago, Yorkie said:

https://www.instagram.com/p/CggojAOIzax/?igshid=YmMyMTA2M2Y=

 

Still don't love it but that badge looks a lot better than the bright yellow blob we'd been seeing in leaks. 

 

Giving me Wimbledon in the 90's vibes.

[RodneyCisse]

1 hour ago, Yorkie said:

https://www.instagram.com/p/CggojAOIzax/?igshid=YmMyMTA2M2Y=

 

Still don't love it but that badge looks a lot better than the bright yellow blob we'd been seeing in leaks. 

Yeah it’s blue and gold not blue and yellow like it’s looked on leaks.

[Yorkie]

It's the blue background/yellow detail as opposed to yellow background/blue detail I'm referring to. 

[SEMTEX]

On 28/06/2022 at 13:46, Big River said:

 

are the pro versions not dead tight? I'd look like a bag of onions.

 

It's a perfect fit!

 

That's what I'll say after the completion of my 6-month zero-food weight loss plan.

[gdm]

[Disco]

Caaaaaaaaaaaawm aaaaaaaaaaooooonnn you Dons.

[RodneyCisse]

Blue shorts too.

[HaydnNUFC]

White name and numbers I'm assuming?

[AndersonButler]

My son is going to want to get this! Does anyone know when squad numbers for next season will be announced?

[RodneyCisse]

Just now, HaydnNUFC said:

White name and numbers I'm assuming?

It’ll have to be unfortunately.

 

Whens the Barbados backlash article?

[number37]

I know I'm a broken record but stick a proper club badge on that and it would look fairly nice. 

 

(even if it was the 1980s NUFC circle badge in yellow then they can just have all my money.) 

 

 

Edited July 28, 2022 by number37
80s badge wanker

[Howeay]

Wimblecastle

[RodneyCisse]

Just now, number37 said:

I know I'm a broken record but stick a proper club badge on that and it would look fairly nice. 

The days of team badge colour on away and 3rds are long gone.

[Mazzy]

I do reckon these are 3 of the nicest kits we've had in a long time.

 

Not saying individually we havent had better Home, Away or Alt kits but collectively I think this is by far the best collection we've had for a good while.

[toon25]

They're decent this year.

 

How on earth anyone thought that massive '4' on last year's shirt would go unnoticed is fucking baffling. 

 

Lovely shirt, but fuck me, what a ridiculous oversight.

[TBG]

Hmmmm, looks the same shade of blue as the suit Biden was wearing on his Saudi trip. Coincidence?

[Mazzy]

Just now, toon25 said:

They're decent this year.

 

How on earth anyone thought that massive '4' on last year's shirt would go unnoticed is fucking baffling. 

 

Lovely shirt, but fuck me, what a ridiculous oversight.

 

Almost as ridiculous as the giant H on Brightons new kit.

[AyeDubbleYoo]

Best away kit we’ve had for years, might be tempted once it’s half price. 

[HaydnNUFC]

With those 3 kits there'll be a bit of a kit clash when we go to Brighton won't there? The back of their new home kit is white which will clash with our third and that dark blue of the away clashes also. Home kit it is which is a bit of a clash too.

 

 

Edited July 28, 2022 by HaydnNUFC

[GavMcEl]

1 hour ago, gdm said:

Think that's class tbh love when we have royal blue as an alternative, throw back to the 98/99 away ? which is one of our most underrated kits 

[TK-421]

1 hour ago, AndersonButler said:

My son is going to want to get this! Does anyone know when squad numbers for next season will be announced?

 

Not sure when they are announced, but from the Bilbao game, looks like Tripper might have moved to No. 2 (from 15).

[sushimonster85]

21 minutes ago, TK-421 said:

 

Not sure when they are announced, but from the Bilbao game, looks like Tripper might have moved to No. 2 (from 15).

 

Yeah, not sure it's been officially announced, but Trippier has been wearing 2 all pre-season. Everyone else has had their standard squad number, so assume he has moved to 2 now Clark has gone.