I'm guessing she's got gingery hair in a ponytail? I've had an ongoing issue with the box office of late, in which she's had a big hand. I'd rather not go into the details of my case incase a box office staff member reads it. However, if we're talking about the same woman, she almost tries to make you feel like you're in the wrong somehow for things that are down to their mistakes/ failings.
Southern accent? I've had dealings with her before and wanted to punch her in the teeth. She's intolerable.