Wallsendmag Posted February 23 Share Posted February 23 Just now, Groundhog63 said: Do they not blank a wider area between our separate support? Still wank, the numbers being quoted above. Not usually and Sunderland didn't for the game at their place. They put the tickets on sale to their own fans instead and it looks like we've done the same looking at the stadium plan as the sections allocated to the away team are always slightly darker in colour and it's clearly only the 5 blocks directly behind the goal for them and not the usual away block that goes into the corner for teams taking the full 3,200. Link to post Share on other sites More sharing options...
bobbydazzla Posted February 23 Share Posted February 23 (edited) I'd encourage people who are pissed off about this morning to email Supporter Services and ask them for some transparency on ticket allocations, plus an explanation as to how it can be possible for queue positions in the hundreds to not be able to get tickets. They know how many tickets were put on sale and they'll be able to track how they were bought by the first 700 people (at most). Edited February 23 by bobbydazzla Link to post Share on other sites More sharing options...
patrone Posted February 23 Share Posted February 23 (edited) If only there was a members workshop to discuss ticketing issues 😁😉 Edited February 23 by patrone Link to post Share on other sites More sharing options...
bobbydazzla Posted February 23 Share Posted February 23 Just now, patrone said: If only there was a members workshop to discuss ticketing issues It was a waste of fucking time. A lip service exercise. Link to post Share on other sites More sharing options...
patrone Posted February 23 Share Posted February 23 1 minute ago, bobbydazzla said: It was a waste of fucking time. A lip service exercise. oh, did you attend it like? I was meant to attend but was called out at work ffs never heard anything about it since at all Link to post Share on other sites More sharing options...
bobbydazzla Posted February 23 Share Posted February 23 8 minutes ago, patrone said: oh, did you attend it like? I was meant to attend but was called out at work ffs never heard anything about it since at all Aye, it gave me zero confidence that they know what they’re doing to make sure tickets end up in the hands of genuine fans rather than touts, away fans, neutrals etc etc Some of the flaws in their system are wide open for abuse and they can’t even see it Link to post Share on other sites More sharing options...
Wallsendmag Posted February 23 Share Posted February 23 Just now, bobbydazzla said: Aye, it gave me zero confidence that they know what they’re doing to make sure tickets end up in the hands of genuine fans rather than touts, away fans, neutrals etc etc Some of the flaws in their system are wide open for abuse and they can’t even see it Or don't want to see it. If the average NUFC supporter can see it surely those who's job it's supposed to be to see it, can. Link to post Share on other sites More sharing options...
patrone Posted February 23 Share Posted February 23 The flaws and workarounds on the ticketing website haven't been addressed for years, and with the amount of memberships sold it's only getting worse. I've emailed supporter services again, not that I expect them to do anything. Link to post Share on other sites More sharing options...
NUFCDoog Posted February 23 Share Posted February 23 (edited) Ultimately they're not going to be arsed, whether its Bobby from Hebburn or Xiao from Beijing that are buying a ticket, the ticket is being bought and the club are making money. They've also managed to sell hundreds of thousands of memberships so they've covered themselves that way too. The stadium is full every week, the money has been made. They know full well where the tickets are ending up, and the only way it'll stop is if there were sanctions for clubs not developing systems that stop bots/touts effectively. There aren't any sanctions or anything like that, so the club dont care. Edited February 23 by NUFCDoog Link to post Share on other sites More sharing options...
Wallsendmag Posted February 23 Share Posted February 23 Just now, NUFCDoog said: Ultimately they're not going to be arsed, whether its Bobby from Hebburn or Xiao from Beijing that are buying a ticket, the ticket is being bought and the club are making money. The stadium is full every week, the money has been made. They know full well where the tickets are ending up, and the only way it'll stop is if there were sanctions for clubs not developing systems that stop bots/touts effectively. There aren't any sanctions or anything like that, so the club dont care. Let's be honest they'd prefer it was Xiao from Beijing buying the ticket. He's also spending shit loads in the club shop and probably taking in a stadium tour and spending loads in Shearer's as well whilst he's over here. Bobby from Hebburn is spending next to nowt in the ground. Link to post Share on other sites More sharing options...
bobbydazzla Posted February 23 Share Posted February 23 9 minutes ago, NUFCDoog said: Ultimately they're not going to be arsed, whether its Bobby from Hebburn or Xiao from Beijing that are buying a ticket, the ticket is being bought and the club are making money. They've also managed to sell hundreds of thousands of memberships so they've covered themselves that way too. The stadium is full every week, the money has been made. They know full well where the tickets are ending up, and the only way it'll stop is if there were sanctions for clubs not developing systems that stop bots/touts effectively. There aren't any sanctions or anything like that, so the club dont care. For the record I'd just like to confirm that I have never and will never, reside in Hebburn. Link to post Share on other sites More sharing options...
bobbydazzla Posted February 23 Share Posted February 23 38 minutes ago, Wallsendmag said: Or don't want to see it. If the average NUFC supporter can see it surely those who's job it's supposed to be to see it, can. Which suggests that NUFC are complicit and are deliberately persisting with a flawed ticketing / membership scheme because it suits them to do that Link to post Share on other sites More sharing options...
Wallsendmag Posted February 23 Share Posted February 23 12 minutes ago, bobbydazzla said: Which suggests that NUFC are complicit and are deliberately persisting with a flawed ticketing / membership scheme because it suits them to do that That would be my hunch, but that's all it is a hunch. Obviously I bought that ticket for the Liverpool game off Live football tickets and handed it over to them but they weren't interested, which suggests they are happy for the continued sale of tickets on 3rd party sites, and allowing unlimited memberships means as many touts can buy them up as they like which ties in with this. Ultimately it's all about making as much £ per seat as they possibly can and doing things this way probably helps them in that respect. Not much consolation for your average member however! Tbh it's the likes of this, the shite atmospheres, the extortionate prices if you are "lucky" enough to be able to get your hands on one which is the reason I've massively drifted away from it all this season. It's not really what supporting NUFC was all about for me. Happy to save myself all the hassle (and money!) and be an armchair/pub fan now. Link to post Share on other sites More sharing options...
Nucasol Posted February 23 Share Posted February 23 47 minutes ago, bobbydazzla said: For the record I'd just like to confirm that I have never and will never, reside in Hebburn. @Paully and the Hebburn Gizmos have marked your cards pal, deed man. Link to post Share on other sites More sharing options...
AyeDubbleYoo Posted February 23 Share Posted February 23 32 minutes ago, bobbydazzla said: Which suggests that NUFC are complicit and are deliberately persisting with a flawed ticketing / membership scheme because it suits them to do that From complete outsider POV it seems like (a) they don't have motivation to do anything since every game sells out and (b) there's not really a strong business case to invest in the ticketing department since the takeover, for similar reasons to (a). Feels like still running an ancient Ashley-era website and probably the same ticketing team as well. Link to post Share on other sites More sharing options...
bobbydazzla Posted February 23 Share Posted February 23 21 minutes ago, AyeDubbleYoo said: From complete outsider POV it seems like (a) they don't have motivation to do anything since every game sells out and (b) there's not really a strong business case to invest in the ticketing department since the takeover, for similar reasons to (a). Feels like still running an ancient Ashley-era website and probably the same ticketing team as well. I was specifically thinking of examples like the Head of Ticketing standing in front of fans giving a presentation where he said things like "We're doing everything we possibly can to stop touting" All whilst offering unlimited, unvetted, low cost memberships all season long. So anyone that gets banned for touting can just sign back up again using a different email address. That's NUFC being complicit in my view. They're not willing to take a key step needed to help genuine fans and reduce touting because they'll lose some bunce if they implement membership purchase windows. Can they be so incompetent at their jobs that they wouldn't realise the part that unlimited, unvetted memberships play in giving touts access ? Link to post Share on other sites More sharing options...
LFEE Posted February 23 Share Posted February 23 4 minutes ago, bobbydazzla said: I was specifically thinking of examples like the Head of Ticketing standing in front of fans giving a presentation where he said things like "We're doing everything we possibly can to stop touting" All whilst offering unlimited, unvetted, low cost memberships all season long. So anyone that gets banned for touting can just sign back up again using a different email address. That's NUFC being complicit in my view. They're not willing to take a key step needed to help genuine fans and reduce touting because they'll lose some bunce if they implement membership purchase windows. Can they be so incompetent at their jobs that they wouldn't realise the part that unlimited, unvetted memberships play in giving touts access ? That aside (which I see why the club would have the stance they do) what else would you suggest they could do out of interest? A list of suggestions would be useful. Link to post Share on other sites More sharing options...
bobbydazzla Posted February 23 Share Posted February 23 (edited) 19 minutes ago, LFEE said: That aside (which I see why the club would have the stance they do) what else would you suggest they could do out of interest? A list of suggestions would be useful. Membership purchase windows: June-Aug and Dec-Jan. For high profile games: Extensive ballot entry history / purchase history. Not just a month and 1 x ballot entry. For high profile games: Priority for verified membership. Upload ID to your account and prove who you are and you get a better chance of a ticket. For high profile games: Limit the number of tickets that can be bought on behalf of linked accounts. Touting site crackdown: People on here have given them the details of tickets that were bought via sites and NUFC weren't interested. Transparency: For each game, publish approx. number of tickets going into ballot vs number in general sale. Why are they so reluctant to do this, it just creates suspicion and it isn't sensitive info. Membership scheme: Allow members to build up recognition for how long they've been a member, number of ballots entered, tickets bought etc. If demand is high for a game, use this to prioritise over new members with no history. Transfers: Tickets can only be shared via an official club transfer, they can't be emailed to a 3rd party. Limit the number of transfers each member can make. NUFC can then at least track transfers and spot potential touts. And that's just off the top of my head Edited February 23 by bobbydazzla Link to post Share on other sites More sharing options...
Elliottman Posted February 23 Share Posted February 23 Is it even legal to sell annual memberships when in affect, you've got no idea what you're buying if this was anything other than football you'd think it was an utter scam. Link to post Share on other sites More sharing options...
Bellis80 Posted February 23 Share Posted February 23 12 minutes ago, LFEE said: That aside (which I see why the club would have the stance they do) what else would you suggest they could do out of interest? A list of suggestions would be useful. About three posts above yours someone said they bought a ticket from a tout, told the club the details and they didn’t want it. Link to post Share on other sites More sharing options...
AyeDubbleYoo Posted February 23 Share Posted February 23 13 minutes ago, Elliottman said: Is it even legal to sell annual memberships when in affect, you've got no idea what you're buying if this was anything other than football you'd think it was an utter scam. You’re buying ‘a chance’ to access tickets, but no details of how hard or how rare that is obviously. Link to post Share on other sites More sharing options...
AyeDubbleYoo Posted February 23 Share Posted February 23 (edited) I would definitely limit memberships so the can only be bought pre-season. Let members who queue only buy a ticket for themselves (or maybe one other person). Think @TopL0ader posted a good idea elsewhere about loading tickets onto a digital membership card rather than sending individual passes by email. Could even require FaceID or fingerprint on your phone before it activates and you tap it. I said before that I also saw Man City use a dynamically updating ticket as well, so the ticket changes ID every 15 minutes or so right up until you scan it. Problem is there’s no real business case for this as it costs the club and doesn’t bring anything in. Edited February 23 by AyeDubbleYoo Link to post Share on other sites More sharing options...
Wallsendmag Posted February 23 Share Posted February 23 14 minutes ago, Bellis80 said: About three posts above yours someone said they bought a ticket from a tout, told the club the details and they didn’t want it. This was the reply I got. I sent a screenshot of the ticket, which contained all information they could possibly need, name, membership number, seat number, basically an open goal for them and they weren't interested in doing anything about it. There's been loads of noise about the club not being arsed about 3rd party sales but this was when they confirmed it to me. Link to post Share on other sites More sharing options...
AyeDubbleYoo Posted February 23 Share Posted February 23 What does prior to matchday have to do with anything? Point is they sold a ticket they aren’t allowed to sell Link to post Share on other sites More sharing options...
Wallsendmag Posted February 23 Share Posted February 23 3 minutes ago, AyeDubbleYoo said: What does prior to matchday have to do with anything? Point is they sold a ticket they aren’t allowed to sell Haha I know. What an absolutely ridiculous reply! Keith Barrett has also told them he'd happily buy a ticket from that site and hand it back over to them and they aren't interested. I mean really they could buy every black market ticket on sale from live football tickets, fanpass etc and ban loads of accounts in one fell swoop if they wanted to. That they don't want to is very telling imo. I'd suggest the majority of people who buy from these sites are from outside the UK and will happily pay a fortune for a ticket as a one off. They'll also spend good money in the club shop, Shearer's, stadium tours etc and that's why the club are so reluctant to stop it. Win, win for them. Link to post Share on other sites More sharing options...
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