Brass Neck
He's got a point tbh. They're like a legalised mafia. I've got personal experience of their mafia-esque behaviour.
A bloke my stepdad works with was hit with a fairly large tax bill which he didn't owe and came close to him losing his home and everything they had. His wife was a housewife with no career and she self-studied tax law to overcome their problem. Once their issue was resolved she undertook full accountant training which specialises in taxes. She now works full time for little to no fee representing people who have been screwed by the tax man. My stepdad had an income tax a few years ago, how he managed it considering he has worked for North Tyneside council for over 30 years is beyond anyone's guess, but they alleged he owed them money. He sent the letter of demands off to his mates wife where she wrote back to them saying he didn't owe it because of such and such. They wrote back and changed their demand to 10% of their original request. He sent it back off to his mates wife who wrote back to them and said he doesn't owe that. The next letter he received was one saying he didn't owe them anything and that they apologise for the error. He went from being told he owed over £2,000 to owing them nothing. They really do just pick names out of the hat and request money.
They really don't, you absolute loon. The PAYE system isn't perfect but it's based on the information the employer and individual supplies HMRC. Mistakes are going to happen, it's practically unavoidable but to suggest their picking names from a hat to choose which people's lives they ruin is ludicrous talk.